Account Manager – DACH

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary £30000 - 40000

Updated 5 days ago

Reference 1375074

 Job Description

The Account Manager (AM) is responsible for oversight and management of MRP’s reseller clients, who are vendors for some of the largest technology firms in the world.

The AM must develop a close relationship with these contacts, instilling the trust and delivering the results that encourages them to grow and expand their business with MRP. Utilising solid leadership, communication, and project management skills to work effectively with internal teams with lead to the success of the chosen applicant. Emphasis is placed on timely project turnaround and maximum quality output.

This position requires strong project management and client relationship/account management skills to support the various Account Directors to whom they are assigned. The Account Manager will manage several accounts and have a sales target to achieve, they will be responsible for managing direct engagement with existing clients ensuring continuing renewals and a successful run rate.

Core Duties & Responsibilities

Client Focus

  • Accountabilities include customer relationships, customer satisfaction, team leadership, new business development, creative thinking for/with clients and the design and execution of the account’s overall strategy
  • Manage day-to-day client communications, timely conflict or concern resolution and completion of client deliverables in accordance with the SOW
  • Demonstrate passion for the technology industry and our clients, showing a solid understanding of the value proposition for each of our clients’ solutions
  • Proactively probe for client needs to identify best approaches to provide value and grow the relationship
  • Ensure that the work being delivered by MRP is within the scope of the SOW, and initiate discussion with client contact if a change to the SOW may be required
  • Manage difficult and complex issues engaging the /Account Manager or Director where appropriate
  • Anticipate client questions and have thought out answers/solutions
  • Seek opportunities to grow the use of MRP’s services within assigned accounts to generate new business opportunities and client extensions
  • To be accountable for proposal development, presentation, follow up and close
  • To be responsible for network growth within owned accounts
  • To be responsible for networking at dedicated industry events
  • Continually develop and maintain knowledge, e.g., industry competition and current events, consumer trends, and inform client where appropriate

Commercial Management

  • To be accountable for your account targets (sales, revenue, renewals and run rate)
  • To be accountable for your account and project profitability management
  • To be responsible for your account and project forecasting (sales and revenue)

Internal Focus

  • Work closely with the Account Director in efforts to grow revenue to meet and exceed corporate objectives
  • Manage supporting account resources, ensuring that their contributions are providing value to the account team and the client
  • In conjunction with Account Director, monitors all program execution to ensure team has the proper level of support to deliver in a timely and profitable manner
  • Provide insight to the team on client industry and competitive landscape
  • Share weekly Partner Feedback updates with Account Director to support client calls and agendas
  • Monitor and access Customer Feedback for region, creating positive snapshots for Account Director
  • Maintain Siebel & Portal Administration for Account Director
  • Share expertise on EMEAR market with Account Manager to maintain client grown in region

Person Specification

Desired Skills & Experience

  • Native level German and English language skills – speaking, writing, reading
  • A minimum of 2-3 years relevant progressive experience in the account services field within technology industry, or a similar industry is required (relevant internship experience accepted)
  • Experience in a project management, client relationship/account management role
  • Specific interest, knowledge of and experience working in technology
  • A strong customer service orientation and the ability to foster long-term client relationships
  • Strong interpersonal skills and the ability to work independently as well as in a team environment
  • The ability to successfully organize, prioritize and manage multiple projects in a deadline driven environment
  • Ability to motivate and lead others in the development, direction and completion of marketing projects/campaigns
  • Proficiency with MS Office (Word, Excel, PowerPoint) and other basic desktop applications (i.e. MS Outlook, Exchange, internet tools, etc.) is assumed

Preferred Experience & Education

  • Bachelor’s degree (BA/BS) from a four year, accredited college or university
  • Experience within a similar software, sales and marketing industry  
  • Equivalent combination of education and experience may be considered
Why work with us 
  • Strong global brand and growing company
  • Opportunity to work with the leading names in the Technology industry 
  • Professional Growth, exceptional opportunities for development and promotion
  • Competitive basic salary with annual bonus
  • 28 days holiday
  • Full benefit program including free healthcare and a robust Pension Scheme