Training Support Officer

Location UK / Lisburn

Job Type Permanent part-time, Trainee

Salary Not disclosed

Updated 7 days ago

Reference 1369722

 Job Description

Excellent opportunity for a Training Support Officer based in Lisburn

Job Title: Training Support Officer

Ref: S164/18

Salary (£): Band 4, SCP 18-25, £18,070 to £22,658 per annum pro rata

Unit: Training Organisation

Reports to: Assistant Programme Manager

Location: The appointee will be based at the Lisburn Campus but will be required to be available for work at any of the College sites.

Total hours of work: 14 hours per week. The post holder will be required to adopt a flexible approach (including evening work)

Work pattern: Monday to Thursday 1.30pm to 5.00 pm

Hours may vary to suit the requirements of the post from time to time.


To provide a high quality placement and monitoring support service and pastoral care for trainees to assist in the provision of efficient and effective delivery of TfS/AppNI/Traineeship/HLA programmes.


Development of Training Programmes

  • Build and maintain links with the College Managers, academic staff, administrative staff, employers and other relevant staff on all aspects of the TfS/AppNI/Traineeship/HLA programmes     
  • Build and maintain links with parents/guardians, Careers services and other appropriate external agencies         
  • Provide support for recruitment and marketing initiatives           
  • Attend regular formal meetings with academic and other relevant staff involved in the training process.              


  • Process all the necessary documentation for trainees/clients, pertaining to TfS/AppNI/Traineeship/HLA programmes, including Participating Partnership Agreements and Delivery Agreements;              
  • Collect and process examination certificates/results slips prior to entry;
  • Monitor trainee/client progress in relation to the requirements of the occupational frameworks and targeted qualifications in order to ensure successful achievement for the trainee/client;
  • Issue and record items of protective clothing and equipment assigned to trainees/clients;          
  • Utilise the capability of the TMS, BEST and other management information systems;
  • Ensure the timely submission of participant/trainee timesheets and take appropriate action;
  • Complete and maintain electronic personal training plans on SERC’s e-PTP system.

Trainee Support

  • Arrange appropriate workplace training/employment for trainees/clients;          
  • Provide on-going induction for trainees to ensure awareness of correct procedures and requirements for their specific programme;
  • Visit trainees/clients to an agreed schedule and complete trainee/client progress reviews within the prescribed timeframe;
  • Liaise with vocational and essential skills tutors to complete Personal Training Plans and input PTP information on to TMS;     
  • Adhere to the College’s Student Discipline Policy and Procedures regarding trainee/client discipline and process the necessary paperwork to the appropriate external contacts;        
  • Provide a mentoring service in conjunction with other relevant personnel;
  • Attend and contribute to Case Conferences and complete actions identified.

External Contacts

  • Ensure employers’ understanding of their role in the training process;  
  • Ensure that the workplace meets general Health & Safety requirements and bring any issues that require attention to the Training Organisation Administrator;         
  • Ensure that all accidents are reported and recorded according to College procedures and Health and Safety Executive procedures within the required timescale;     
  • Ensure that the employer has current Public and Employer Liability Insurance for the duration of the trainee/client period in training and that a copy of insurance is held on file;
  • Negotiate with employers on trainee transition from non-employed to employed status and process all relevant documentation in order to maximise funding;   
  • Process all relevant documentation regarding payment of employer bonus;


1. This is a description of the job as it is at present constituted.  The duties and responsibilities are intended to give a broad indication of the variety of tasks the post holder may be asked to undertake.  It should be noted that a job description is not an exhaustive list of activities and staff may be asked to carry out duties commensurate with the grade of the post.  The job description may also be amended to take account of changed circumstances, and staff will be consulted when this is necessary. It is the College’s aim to reach agreement to reasonable changes, but if agreement is not possible, the College reserves the right to insist on changes to a job description after consultation with the post holder.

2.In carrying out the duties and responsibilities of the post it is expected that the post holder will do so in accordance with the College Ethos and Equal Opportunities Policy.

3.This is a post which is governed by The Protection of Children and Vulnerable Adults

(Northern Ireland) Order 2003.  Before appointing anyone to this post, it is policy to  ask for the relevant check to be carried out by Access NI

4.The College operates a no smoking policy and all staff are expected to adhere to this.                  

5.In order to deliver its objectives, the College has developed to the following set of  values and all staff expected to work within these;

  • Solution focused
  • Excellence driven
  • Responsive
  • Collaborative

6.All Staff at Principal Lecturer Level and above (including equivalent staff on NJC Terms & Conditions, band 6 and above) are required to participate in evening and holiday cover rotas as required.

7.All Staff are required to contribute to a healthy and safe working environment and to adhere to all health and safety regulations and College policies.

8.All staff has a responsibility for ensuring that risks are managed at College, team and individual level.  This process will include the assessment and effective control of all acceptable risk situations.

9.All Budget holders will be responsible for ensuring the delivery of a balanced budget across their area of responsibility, including the delivery of any agreed cost improvement programmes.

Selection Criteria

Training Support Officer

Essential Assessment Criteria

1.Level 3 qualification or equivalent;

2.6 months’ experience in a placement and monitoring, trainee support or administrative role within a training environment;

3.Experience of working on a training or employment programme;

4.A current driving licence and access to a car or have access to a form of transport that will enable the post-holder to fulfil the role in full;

5.Demonstrate excellent interpersonal skills;

6.Demonstrate excellent oral and written communication skills; 

Desirable Assessment Criteria

1.Level 4 qualification or equivalent.

To apply please click on the APPLY NOW button below to be directed to the company website

The above are minimum criteria.  These may be enhanced at the discretion of the Selection Panel.