The Merchant Hotel – Sales Co-ordinator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1372883

 Job Description

The Merchant Hotel are recruiting for a Sales Co-ordinator

The Merchant Hotel is the only AA 5 Red star hotel in Northern Ireland, it’s situated in the heart of Belfast’s historic Cathedral Quarter and has 62 deluxe bedrooms and suites, a dedicated meetings and events floor and seasonally themed roof garden along with a range of food and beverage offerings, a luxury spa and gymnasium.

Due to a recent restructure of the sales team we have 2 exciting opportunities for passionate and proactive individuals with a determination to succeed. 

Sales Co-ordinator

This a varied role to provide administration support to the sales team, managing today to day co-ordination of the department, liaising with customers on the phone and via email, assisting in research and managing customer and company profiles.

The role is primarily office based but will also be customer facing whilst meeting with customers and conducting show rounds.

As part of this critical role, we are looking for an individual who can be proactive, shows team initiative, is results driven and enjoys a diverse role.

Excellent training and support will be given to the right candidate.

The role will involve:

  • Responding promptly to sales enquiries and sending well-presented proposals, ensuring these are followed up in a timely manner
  • Managing online system such as third party website and ensuring that hotel information and pricing is accurate
  • Responding to RFP’s from 3rd parties
  • Assisting in managing sales stock and promotional material; monitoring sales expenses and ensuring that the sales budget spend is controlled monthly  
  • Managing databases in line with GDPR
  • Creating and issuing mail shots
  • Obtaining appointments for the rest of the sales team along with hosting own show rounds
  • Inputting and managing client information on our property management system (Protel) and ensuring this are kept up to date
  • Drafting contracts and rate agreements
  • Weekly activity report to be produced along with monthly reports 

The essential criteria:

  • 1 years’ experience within a hotel sales / hospitality environment
  • Excellent interpersonal and communication skills
  • Highly organised with excellent attention to detail
  • Dynamic and positive with the ability to build rapport with clients
  • Computer literate


Desirable criteria


  •  Knowledge of Protel
  • Clean driving licence and access to own car

The Merchant Hotel offers staff:

  • Uniform
  • Your birthday off
  • Cycle to Work
  • Childcare Vouchers
  • Beannchor group discount
  • Christmas raffle
  • Flexible working
  • 28 days holiday
  • Seasonal parties
  • NVQs

General office hours are Monday to Friday 9am to 5pm, however candidates must be flexible as there are a couple of evening and weekend events that the sales team host .

To apply please click apply to be directed to our careers page.

The Closing date for this position is Friday 23rd November 2018

The Merchant Hotel Ltd is an equal opportunities employer

The company reserves the right to apply an enhanced short listing criteria”