Special Investigation Unit (SIU) Investigator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 1 day ago

Reference 1372511

 Job Description

Applications are invited for the position of Special Investigation Unit Investigator in our Riverside Tower location in Belfast. (Vacancy Ref: AXANI038/2018)

Special Investigation Unit (SIU) Investigator

About the role

Reporting to the Team Leader, the successful candidate will be required to work as part of an experienced SIU team to deter and detect fraud.  You will conduct fraud investigations in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction. 

  • Review Red Flag Referrals from AXA investigators, suppliers, solicitors and claims handlers and act as a front line investigation resource on these referrals
  • Personally make decisions on the potential fraudulent nature of claims, being sure to validate claims as necessary and defend where commercially appropriate.
  • Proactively investigate potential fraud in claims using some predefined processes and procedures but at times using your own initiative,
  • Conduct investigations using; incident investigations, locus review and open source research.  You will interview witnesses and claimants at all stages of the investigation. 
  • Manage complicated fraud cases, with numbers of claimants and relationships.
  • Provide practical advice and guidance to claims handlers, solicitors etc. on fraud and red flags. This may include training sessions.
  • Maintain SIU case management system and relevant spreadsheets fully utilising the software & training

  • Deal with customers sensitively and professionally.  Deal effectively with dispute resolution, referrals, escalations and complaints where appropriate

  • Ensure Regulatory compliance whilst processing claims

  • Provide reports and updates as required.

  • Undertake department and cross functional projects as necessary


 About the Person

  • Expert knowledge of U/W principles, technical claims handling procedures, SIU investigation procedures and a passion for fraud investigation
  • Investigators are required to keep abreast of legal developments and judgments.

  • Claim regulations, compliance and legislation

  • Overall compliance to Health & Safety and IT Security

  • Consumer protection code / Data Protection Act and AXA Global Security guidelines

  • Ability to manage sensitive, complex and large claims

  • Good PC and system skills

  • Inquisitive and enquiring mind set

  • Consistently deliver agreed objectives including Fraud targets

  • A structured approach to work with a keen attention to detail

  • Strong decision-making, influencing skills and communication skills

  • Flexible and adaptable approach to work

  • 3+ years’ experience of Personal Injury claims handling

  • CIP / 3rd level business and/or legal qualification beneficial 

Rewarding you

AXA Ireland offer excellent benefits including competitive market salaries, Bonuses, active sports & social, generous pension scheme and training and development programmes to give you plenty of opportunities to develop new skills and embark upon new challenges. 

Does this sound like the job for you?

To apply please email an up to date CV and accompanying Cover letter outlining your how you meet the requirements of the role and why you would be the best candidate for the job.  Closing date is Wednesday 21st November 2018.

We are an equal opportunities employer and welcome applications from all suitably qualified persons from across all communities.  We ask all applicants to complete a monitoring form quoting vacancy ref: AXANI038/2018.  Visit www.axa.ie/axa-insurance-data-protection to view our Job Applicant Data Protection Statement.”