Serviceco Maintenance Operator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £15000 - 20000

Updated 2 days ago

Reference 1371689

 Job Description

To deliver excellent customer service to all Serviceco Clients in line with company guidelines. To work to specific KPI’s to achieve set goals by daily contact with customers, fellow team members and management.

Reports to

Serviceco Operations Manager

 

Hours of work

 Monday to Friday 0800-1730 – 1 hour for lunch, with some Saturdays on a rota basis

 

Role Purpose

To deliver excellent customer service to all Serviceco Clients in line with company guidelines.  To work to specific KPI’s to achieve set goals by daily contact with customers, fellow team members and management.  This is an office based role.

 

Responsibilities

Handle telephone calls in a timely and professional manner

Respond to emails from internal and external people in a timely and professional manner

Handle customer queries and complaints in line with company guidelines to a satisfactory result

Liaise with Customers and Service Partners to schedule in works on company assets

Update in house systems accurately

Be able to work off initiative as well as contribute positively to the Serviceco team

Escalate any issues to senior members of the team and management where applicable

Daily and weekly reports to line manager regarding completed works

Adapt to change in a positive manner

Any other duties as deemed necessary by members of the management team

This list is a brief overview of the workload but does not represent its entirety

 

Essential Criteria

Good understanding of IT systems to include Microsoft Office

Customer Service Experience gained within the last 3 years

Excellent verbal and written communication skills

Excellent interpersonal skills

Exceptional timekeeping and attendance record

Administration experience gained within the last 3 years

Educated to a GCSE standard to include Maths and English pass marks

 

Desirable Criteria

Knowledge of the transport industry

Knowledge of the truck industry to include truck servicing and maintenance

 

Benefits

Onsite parking

Annual allowance of holidays and stat days

Excellent room for progression within a growing company

Competitive market salary with possibility of a quarterly bonus on successful achievement of targets