Location UK / Belfast
Job Type Permanent full-time, TemporaryContract
Salary Not disclosed
Updated 6 hours ago
Are you looking for an exciting new opportunity to join a newly established team at PwC?
A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you’ll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.
We are looking for experienced scrum masters who can support and manage the execution of complex projects which are typically of higher risk (technical, organisational, reputation), high value or are of strategic importance.
You will be coaching the development team in self-organisation and cross-functionality which in turn will assist the client achieve their goals. You will be assisting in creating high value products for the team.
We will provide you with:
An opportunity to work on a range of different programmes giving you variety and depth in your day to day work;
A fast paced, challenging environment with a clear career pathway;
The opportunity to work with industry leading clients across a range of industry sectors;
Dedicated technical and soft skills training to support your induction and ongoing career progression, with full access to PwC Professional frameworks;
The opportunity to undertake a relevant professional qualification; and
A people manager to support your ongoing development and progression.
This role will vary. Typical duties will include:
Shape, develop and deliver strategy and operational plans for your area.
Act as a buffer for the teams, removing distractions to delivery and interference from externals
Stakeholder Management and Reporting. Responsible for setting up and running projects and reporting progress to the relevant senior stakeholders
Planning for delivery of large scale programmes.
Reporting on project costs and forecasts, identifying issues and suggesting potential cost savings for consideration. Depending on the nature of the project, you may also be required to report to external stakeholders, such as relevant regulators.
Project Communications by developing and distributing internal project communications,
Continuous Process Improvement by understanding current practices and identifying areas for improvement.
Experience of successfully managing a range of complex, high value projects and programmes from requirement definition through to project closure.
Experience of dealing with senior client and stakeholders within the business.
Strong project management skills, including the ability to prioritize work and meet deadlines, managing a directing a team, strong negotiation and influencing skills.
Process improvement experience working on large scale programmes.
Experience working in an agile working environment
Previous experience of working in a regulatory driven change environment
Previous experience of working in an IT enabled change environment
Previous experience working within a banking environment
Any relevant professional qualifications such as PRINCE2, Six Sigma, Lean, Scrum