Historic Royal Palaces - Hillsborough Castle

Retail and Admissions Team Leader and Deputy Team Leader

Location UK / Down

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 6 days ago

Reference 1370873

 Job Description

We are currently recruiting two new roles to support the Retail and Admissions operation when it opens in April 2019.

Retail and Admissions Team Leader and Deputy Team Leader

Hillsborough Castle

Full Time – 36 hours per week plus Additional Hours Supplement (AHS)

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle. We help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.

Hillsborough Castle is a working Royal Residence, the base for the Secretary of State for Northern Ireland and a great place for the public to visit. Historic Royal Palaces’ exciting landmark project will see this exquisite and fascinating historic property open its doors to everyone.  Our ambitious programme of conservation, re-presentation and re-imagination, will make Hillsborough Castle and Gardens a place for discovery, delight, and learning for visitors of all ages, many of whom will buy souvenirs from our retail shops to remember their day.

The transformation has begun with work on an inspirational Clore Learning Centre, the conversion of the Stableyard into an elegant visitor facility and the addition of a car and coach park with access directly from the A1. Visitors will then be welcomed to visit the elegant Castle and lovely Gardens, with new features to see almost every month, culminating in the opening of the beautiful Walled Garden and visitor facilities in 2019.

We are currently recruiting two new roles to support the Retail and Admissions operation when it opens in April 2019.

Retail and Admissions Team Leader – Pay Range 9 – £23,589.00 + AHS

Retail and Admissions Deputy Team Leader – Pay Range 10 – £20,342.00 + AHS

NB: The role will commence on the 21st January 2019 (subject to security clearance), with training in London.

So, if are you passionate about people, products and service? If retailing is in your background and customer service is in your blood, you could join us as the Retail and Admissions Team Leader and Deputy Team Leader. You will leading and motivating your team to make sure that our Shops, Admissions, and onsite Warehouse team delight customers every bit as much as our palaces do.

You will need to have proven management experience gained in a quality retail and admissions/Heritage environment and (have managed or supported

a retail turnover of £500K). You will be experienced in meeting sales targets, applying and training appropriate selling techniques, (maximising revenue through selling gift aid and donations, promoting guidebook sales and promoting the Historic Royal Palaces Membership scheme). You will be happy to share your in depth insight into the commercial retail marketplace with your team and be open to guidance from the Retail Sales and Operations Team, Buyers and your line manager.

A business brain alone isn’t enough – you need to be able to ensure that the team give customers a memorable experience at every opportunity. Your natural way with visitors will make you a role model to staff; you’ll also need to help provide formal training and the motivation they need to meet their targets.

 

Applying appropriate selling techniques and product knowledge to create high levels of customer satisfaction is essential.

As well as significant management experience in high street or visitor attraction/Heritage site retail and admissions, we’ll be impressed by your experience of people management, visual merchandising and cash handling. Articulate with excellent communication skills, you’re used to multi-tasking and cool under pressure.

Good verbal reasoning, queue management, and experience of solving customer disputes would be desirable. Whether you’re selling tickets, supporting the warehouse or fielding questions on all aspects of the palace and its gardens, you’ll look to provide the highest level of customer care at all times.

The role is very varied and to succeed you will need to be well organised and flexible in your approach. You will need to be motivated and able to work independently, but also willing to work with the team to carry out activities to ensure things run successfully. This is a great opportunity to ensure delivery of excellent customer service to our visitors at a fascinating historic visitor attraction.

Please note the role will work on a 7 day/week rotation. The successful candidate will be required to work as per the shift pattern which will include working Saturdays, Sundays and Bank Holidays. Hours are to reflect the business needs and therefore will be greater during peak season, weekends and public holidays.

Shortlisted applicants for the Retail and Admissions Team Leader position must be available for

  • A Telephone Interview w/c 12th November 2018

In addition, if successful will progress to

  • An Assessment Centre on 21st November 2018.

Shortlisted applicants for the Retail and Admissions Deputy Team Leader position must be available for

  • A Telephone Interview w/c 12th November 2018

In addition, if successful will progress to

  • An Assessment Centre on 22nd November 2018.

NB: Please indicate which position you are applying for.

Find out more and apply by visiting our website www.hrp.org.uk/recruitment

Pay range:             9 & 10

Salary:                  See above for salary scale of each position

Closing date:        12th November 2018

Historic Royal Palaces is a registered charity (No 1068852) and an equal opportunities employer. Applications are welcome from all candidates regardless of sex, racial, ethnic or national origin, disability, age, sexuality or responsibilities for dependents. We value a diverse workforce and celebrate our differences.