Axon Solutions Ltd. – A company of HCL Technologies Ltd

NEW Role Customer Support Executive(New Contract) – Inbound (Permanent)

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary £15000 - 20000

Updated 14 hours ago

Reference 1370575

 Job Description

Inbound customer Support via phone, email and chat with an exciting new client in our Belfast City Centre Office. Enter reference PBC271 in application portal

AXON SOLUTIONS LTD – A COMPANY OF HCL TECHNOLOGIES LTD

Millennium House

BT2 7AQ

CUSTOMER SERVICE EXECUTIVES – FULL TIME PERMANENT POSITIONS

 

Exciting opportunity to be a part of a NEW contract in Belfast City Centre.

 

HCL are delighted to invite applications for the position of Customer Service Executives for a new client who specialise in media/publishing. The role is based out of our new state of the art facility in the heart of Belfast city centre – Great Victoria Street.

The successful candidates will provide inbound customer support via telephone, email and chat.

 

The Role:

  • Answer all inbound queries as per call flow procedure
  • Adherence to process to ensure high quality and customer service
  • Follow escalation procedures for issues uncontrollable at agent level
  • First call resolution
  • Break schedule adherence
  • Involvement in motivational activities, implementing feedback given during monitoring sessions
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security – proprietary data of customers

 The Person:

  • Passionate about delivering outstanding customer service
  • Excellent verbal and written communication skills
  • High levels of accuracy and attention to detail
  • Punctual and conscientious

 Essential Criteria:

  • Minimum 6 months contact centre experience
  • Excellent communication skills – both verbal and written – with a professional telephone etiquette

 Desirable Criteria: (used in the event of high volume applications)

  • 12 months contact centre dealing with email, chat and phone queries

Hours of Work:

  • 37.5 hour per week
  • Candidates must be fully flexible for rotational shift patterns between 8am-8pm Monday to Friday and Saturday 8am-1pm
  • Permanent contract – not suitable for seasonal applicants

Salary:

  • £8.50 per hour
  • £16575 per annum
  • Paid fortnightly

Selection Process:

Successful candidates must be able to complete and clear the below before an offer of employment can be made:

  • Telephonic Screening
  • Face to face interview
  • Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks

To ensure all checks can be successfully carried out candidates must be able to provide the following documents:

Photographic Proof of ID (Valid EU passport/Full UK Driving Licence/Electoral Card)

Proof of Address (Bank statement or Government letter – must be dated within last 3 months)

Proof of National Insurance Number (National Insurance Card/Government letter)

 

What you can expect in return:

  • Highly Competitive Market Rate Salary
  • Fully paid induction training
  • On the job coaching and mentoring support
  • Pension scheme
  • Educational Assistance
  • Regular performance based rewards and recognition
  • Charity events and fun days
  • Health and wellbeing events
  • Discount Gym membership
  • Free tea and coffee on-site
  • Refer a friend scheme

Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications

HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.