Excellent opportunity for Mental Health & Money Adviser based in Belfast.
Job Title: Mental Health & Money Adviser
Service / Department Mental Health and Money Advice Service
Reporting to: Mental Health and Money Advice Service Manager
Disclosure: Subject to Enhanced Access NI check
37.5 hours per week
£22,044 – £22,868 per annum
25 days (rising to 30) plus 10 public holidays
Fixed term contract to 31st March 2020 (with possible extension)
Service / Department Description
The Mental Health and Money Advice Service will be the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing information & advice online and by telephone and, where appropriate, provide on-going support and telephone-based casework. This new service will be UK wide and delivered in England By Rethink Mental Illness, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. It is due to launch in October 2017 and this role is central to the Service.
To provide holistic money advice to clients who are experiencing both poor mental health and financial difficulties.
You will use your existing knowledge and expertise to identify and address a range of issues and provide debt, financial capability, welfare advice and support services to people with mental health issues.
You will take on case work when within your remit on both welfare benefits and debt and financial capability issues. You will develop your knowledge and experience of mental health and social care to set your advice in a meaningful context. You will help clients identify the barriers that are hindering progress in dealing with their financial difficulties and you will provide help, support and advice to overcome these barriers.
So as a Mental Health & Money Adviser what do you need to do to make this happen?
- Work as a part of the team to ensure smooth delivery of the service and excellent client care
- Ensure systems are used in a way that enables the management an ongoing monitoring and evaluation of the project
- Use your expertise in money advice and understanding of mental health issues to ensure high quality service provision
- Continue to develop your knowledge of mental health, welfare and money and debt advice to meet the needs of the service
- Take on feedback from a variety of stakeholders and contribute to innovative changes and adaptations to service delivery
Main Duties and Responsibilities
To lead the way to a better quality of life for everyone affected by mental illness by:
- Advising and supporting- by telephone- clients, who are experiencing mental health and money problems, their friends, carers, relatives and professionals involved in their care and support
- Identifying and dealing appropriately with emergency situations, both monetary and mental health
- Completing the debt advice process with clients by providing advice on a range of debt solutions and strategies and, where appropriate, providing help and support to enable the client to implement suitable strategies and debt solutions
- Providing advice on welfare benefits matters, where appropriate including benefit checks, sanctions, applications, mandatory reconsiderations and appeals
- Where appropriate, making referrals to other agencies who can provide more specialist assistance, using effective and appropriate agreed referral and signposting mechanisms
- Identifying accompanying issues which may be relevant to the client’s situation- in particular those related to mental health, but also other relevant areas such as housing, physical health, disability, carers, family matters. Providing advice and support on these matters when within remit and identifying suitable referral agencies who may be able to support the client
- Ensuring all records are kept up to date, accessible to other staff and that all local case work systems are maintained effectively
- Working with funder requirements and industry standards to ensure the achievement of desired outcomes
- Taking on case work when within remit, following agreed local procedures, Data Protection requirements and agreed case work protocols
- Commenting on and inputting into the quality and publication of mental health and money related resources written and updated by the team and published online
- Attending internal and external training as relevant to the role and ensuring compliance with quality frameworks, and maintaining your own Continuing Professional Development (CPD)
- Being pro- active in keeping own knowledge of mental health, money advice and welfare benefits up to date and through participation in training, reading information updates and journals and participating in seminars and forums
Quality Service Provision
- Being committed to quality advice provision and taking action to address issues with quality as per the internal/ external audit recommendation as well as developments in good practice and framework standards
- Delivering the advice against agreed output, outcome and satisfaction targets
- Ensuring quality case recording in line with regulatory and best practice guidelines
- Making use of and helping develop staff resources for internal use to ensure accurate advice is provided to clients
- Ensuring service user feedback in the form of compliments, comments and complaints is encouraged and appropriately responded to
- Service Promotion, Networking & Knowledge Sharing
- Collaborating with our Campaigns and Policy team to ensure quantitative and qualitative data is recorded to influence our policy work
- Contributing to the development and promotion of the Mental Health and Money Advice Service
- Representing and promoting the Mental Health and Money Advice Service, MindWise and Mental Health UK at the events and co-operate with relevant agencies in the promotion of the service
- Sharing knowledge, learning and best practice with Mental Health & Money Advice Service colleagues in England, Scotland and Wales
- Identifying gaps in both mental health and money service provision across the country where a need is identified
- Identifying and promoting mental health, debt and welfare benefits policy initiatives
Finance & Resources
- Supporting the Service Manager to maintain appropriate staffing through timely leave notice and following sickness and other absence policies
- Complying with financial controls and policies, including cash handling and expense claim procedures
- Having an awareness of your contribution to the achievement of team budget targets
Safety & Service Compliance
- Compliance with all legal and regulatory requirements
- Following agreed policies for responding to and recording accidents, incidents, and safeguarding issues
Employees of MindWise are required to promote and support the vision, mission and values of the organisation and:
- Act in accordance with the provisions of the Data Protection Act 1998
- Carry out duties and responsibilities in compliance with MindWise policies and procedures; legislative and the regulatory frameworks
- Operate within the NI Frameworks for Safeguarding and Protecting Adults and Children – Committing to a zero tolerance of abuse
- Adhere to the NISCC Standards of Conduct and Practice
- Adhere to Equal Opportunities and the Equality and Diversity policies throughout the course of the employment.
- Ensure the ongoing confidence of all stakeholders including service users and the public in MindWise service provision
- Participate in regular supervision and appraisal
- Work with basic computer packages
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Closing Date: 12 Noon, 31st November 2018
MindWise reserves the right to use the desirable criteria for short-listing.