Inbound Customer Advisor

Location UK / Derry City Area

Job Type Permanent full-time, TemporaryContract

Salary £10000 - 20000

Updated 11 hours ago

Reference 1371941

 Job Description

Come and join our dynamic team of customer service advisors at Convergys, we offer fortnightly pay, a company pension scheme, free car parking, plus a range of learning and development programmes that run alongside your role. We pride ourselves in the development and career progression of our staff.

Come and join our dynamic team of customer service advisors at Convergys, we offer fortnightly pay, a company pension scheme, free car parking, plus a range of learning and development programmes that run alongside your role. We pride ourselves in the development and career progression of our staff.

About the role…

As a Customer Service Advisor, you will be working on behalf of EE, taking calls from their customers and helping with any billing and account queries they may have. We want all customers to have a great experience; you will support the customer with their query, with the aim of fixing that issue the first time.

Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

We currently offer 40-hour contracts, between 8am – 9.00pm (Mon-Fri) and 8am – 8pm (Sat-Sun).

What you will need…

Ideally, you will have 6 months customer service experience (either paid, voluntary or a mix of both). However, if you have a proactive attitude, excellent communication skills, and motivated to go the extra mile for every customer contact, then we want to hear from you! 

We have a dedicated training team on site that will teach you the ropes. We’ll make sure that you get a minimum of 5 weeks full-time training. Training encompasses systems knowledge (in depth for this campaign) & soft skills. Ongoing & continuous coaching available on the call floor post-training.

 

What we have to offer:

  • A Salary between £15,350 – £16,286 pa, with opportunity to increase a realistic OTE
  • Defined career pathway – 75% of our managers are home grown
  • Fortnightly pay
  • Discounted phone tariffs with EE for you, friends and family
  • Flexible benefits, including medical and dental cover, and discounted phone tariffs
  • 20 days holiday plus statutory bank holidays per annum
  • Company medical, dental and childcare packages
  • Free onsite parking
  • A highly supportive team and manager
  • Lots of fun, community and charity initiatives for you get involved with
     

About us…

You will find Convergys in Ulster Science and Technology Park located in the city of Derry-Londonderry, with excellent public transport routes you can get to us by Metro, bus, car and bike or motorbike.

Convergys is now part of Concentrix.  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people