Front Office Manager

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 1 week ago

Reference 1372176

 Job Description

Excellent opportunity for a Front Office Manager based in Belfast

The Grand Central is Northern Ireland’s largest hotel, boasting the best views of Belfast as well as being a great place to work.

Hastings Hotels are now offering an amazing opportunity for an exceptional hospitality professional to apply for the position of Front Office Manager.

Vacancy Title: Front Office Manager

Location: Grand Central Hotel, Belfast


Key Duties will include:

  • Responsibility for the day to day management of the Front Office team.
  • Leading and managing the Front Office team to deliver exceptional service and exceed guest expectations.
  • Ensuring the Front office team are aware of all hotel services and are proactive in the sale of these to guests.
  • Accountability for the financial management, planning and organizing of the Front Office operation.
  • Managing the Front Office budget and controlling expenditure.
  • Ensuring the Front Office team provide accurate and efficient guest billing. 
  • Ensuring the Front Office team assist guests with any reasonable request for hotel services.
  • Ensuring that the Front Office team receive appropriate training, coaching & development.
  • Ensuring staff use equipment and materials in the correct manner and that any problems are reported immediately. 
  • Ensuring you and the team take responsibility for the security of Front Office and relevant storage areas.
  • Ensure you and the Front Office team respond to guest concerns and find the appropriate solution.
  • Ensure you and the Front Office team comply with all health, safety and hygiene policies and procedures.
  • Work effectively with colleagues across departments to ensure a harmonious working environment where all employees are treated with respect and dignity. 

You will ideally have:

  • Previous Front Office Manager experience, circa minimum 2+ years within a 4* environment.
  • Demonstrable customer focused approach with a passion to deliver excellent customer service.
  • Excellent interpersonal skills with clear and concise written and verbal communication skills.
  • Ability to work under pressure within a team.
  • A result driven approach with the ability to meet/exceed deadlines.
  • The ability to prioritize, plan, organize and demonstrate attention to detail.
  • The ability to inspire others and engage professionally with people.
  • Excellent people management skills.
  • Excellent sector and business management knowledge.
  • This is an exciting yet demanding role requiring a confident, hospitality experienced professional who can deliver a standard of service synonymous with the Hastings brand.
  • The Front Office Manager roll is a full-time position with a competitive salary on offer.

To apply, please forward your CV together with a covering letter of application by clicking on the APPLY NOW button below 

Closing date –  14th November 2018