Deputy Credit Manager

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1372531

 Job Description

Exciting opportunity to join our Credit Team in a newly created role.


The key role of the Deputy Credit Manager will be to manage the day to day Credit and post-sale Customer Operations within the Linden Food Group.  This is a role that requires excellent relationship building, decision making and leadership skills, a high level of commercial awareness and a proven pro-active track record in Credit Management.


The Ideal Person:

The successful candidate must have a minimum of 5 years Credit Control experience in a commercial B2B environment with at least 2 years in a Management, Supervisory or Team Lead position or have experience in managing a direct report.


Essential Criteria:

  • Excellent written and verbal communication skills with the ability to effectively communicate to Board level
  • Experience in underwriting and the use of credit checking software and other systems to assess new and ongoing trade risks
  • Experience in setting and reviewing individual and team performance targets
  • Experience in working in a target driven, results orientated and complex business environment
  • Practical knowledge of the NI legal system


Desired criteria

  • A Chartered Institute of Credit Management qualification at Level 2 or higher or be willing to undertake such qualification
  • A professional qualification in Management or Finance
  • Knowledge of the ROI legal systems
  • FMCG experience would be advantageous


Key/Management Responsibilities:

  • Manage the Credit Department (3 FTE) in the absence of the Group Credit Manager
  • Lead the credit team by creating an open and positive working environment
  • Influence the team by leading by example
  • Take escalated calls for the Department when needed passing calls up when necessary
  • Monitor department skills and recommend training/development where required
  • Contribute to Team Briefings as part of the Management Team
  • Provide 1-2-1 coaching for each team member as required
  • Maintain the highest levels of professionalism and integrity at all times
  • Coordinate credit activities with internal & external customers
  • Assist the Group Credit Manager in the opening of new accounts for the company or other related subsidiaries
  • Assist the Group Credit Manager with weekly and monthly reporting of new accounts, cash targets, bad debt etc.
  • Management of the company Credit Insurance Policy in line with the policy rules and guidelines


Oversight Responsibilities:

  • Ensure customers keep buying from the Linden Food Group by servicing their post sales needs
  • Represent the company at Court Hearings and/or Credit Circle/Forum or other Meetings when required
  • Proactively resolving all queries or reasons for payment being delayed
  • Where payments are not made within terms, constructing strict and clear agreements to recoup the additional time granted to pay within an acceptable timeframe
  • Managing Credit Risk by reviewing assigned accounts; taking into account payment terms, Days Beyond Terms (DBT)/Payment Performance and risk based on filed accounts/credit checking
  • Reconcile customer accounts ensuring all audit processes are followed
  • Proactively review assigned accounts ensuring customers are contacted who qualify for an extension to payment terms
  • Provide/obtain detailed information on all accounts to the Group Credit Manager to assist with preparing for weekly and monthly Debt Forums
  • Develop positive relationships with all departments with the objective of securing the most rewarding outcome for the company and the customer
  • Actively contribute to the development and integration of staff as required


Performance Indicators:

  • Increasing staff retention through excellent leadership
  • Increasing customer retention when something goes wrong
  • Increased sales from proactive account management
  • Successful relationship building and mutual cooperation
  • Successful timely collection of outstanding balances within terms
  • Reduction in credit risk, ensuring accounts operate acceptable balances compared to risk accepted
  • Reduction in credit exposure, ensuring accounts are at their lowest when passed for legal action