Location UK / Belfast
Job Type Permanent full-time, TemporaryContract
Salary Not disclosed
Updated 3 days ago
You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.
Calling all French, German, Italian, Japanese, Portuguese, Russian & Spanish speaking Customer Service Advisors!!!
Do you understand the importance of outstanding customer service?
Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries daily and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.
Shifts start from 6am – 2pm and 2pm -9pm.
Required to work 1 in 3 weekends
Office Address: Chain Reaction Cycles, 5 Trench Road, Mallusk BT36 4TY
No public transport available until 9am so applicant must be able to drive.
What will I be doing?
Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.
As a multilingual Speaking Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.
Knowledge, Skills and Experience: