Customer Service Advisor Multilingual

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1370670

 Job Description

You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Calling all French, German, Italian, Japanese, Portuguese, Russian & Spanish speaking Customer Service Advisors!!!

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries daily and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

Shifts start from 6am – 2pm and 2pm -9pm.

Required to work 1 in 3 weekends

Office Address: Chain Reaction Cycles, 5 Trench Road, Mallusk BT36 4TY

No public transport available until 9am so applicant must be able to drive.

What will I be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a multilingual Speaking Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience:

  • Strong written & verbal skills in English and one other language: French, German, Italian, Japanese, Portuguese, Russian or Spanish.
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment is desirable
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive “can do” attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers