Customer Service Advisor – Market leading EnergyCompany

Location UK / Newry

Job Type Permanent full-time, TemporaryContract

Salary £10000 - 20000

Updated 2 days ago

Reference 1372887

 Job Description

customer service

 

Shifts-  5/6 days between 8am – 8pm, Monday – Friday and 8am – 6pm, Saturday. Full flexibility required.
Training – 2 weeks, Monday – Friday 9am – 5.30pm
Start Date – 10/12/2018

 

The Role

You will be working for an exciting and innovative Market Leading Energy company, providing customers with great customer service. Your role would involve acting as the first point of contact for customers via telephone and handling everything from general enquiries to customer resolution. The primary purpose of the Customer Service Advisor is to take inbound customer calls however our client also requires some up-selling and promotion of add-on products during these calls.

 

Hours

We have multiple full time and part time positions available with varied shifts between 8am and 8pm Monday to Friday and 8am to 6pm Saturday. We are a flexible employer so if you’re looking for specific hours or shift patterns, you can discuss with our Recruitment team to see if they are suitable for any of our current recruitment needs. We can review specific requests at assessment stage to discuss any personal needs.  Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota up to 4 weeks in advance.

In return, we offer excellent benefits such as

  • Free on-site parking

  • 28 days’ annual leave along with length of service days

  • Reward and Recognition programme

  • Annual salary reviews

  • Career progression

  • Discounts with local and national retailers

 

Who are we?

We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years. We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.

Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients, Eon.

 

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