Customer Service Advisor – Eglinton

Location UK / Derry

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1370871

 Job Description

Working with our established Service team you will act as a reliable and efficient point of contact for customers, ensuring exceptional customer service through excellent communication and relationship building.

Customer Service Advisor – Eglinton

Job Reference: CSAEG – 30.10.18

Location: Campsie

Department / Function: Aftersales

Status: Full Time

Contract Type: Permanent

Working Hours: 08:30 – 17:30 (Monday – Friday)

More details

Donnelly Group, Eglinton have an exciting new role for a Customer Service Advisor. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

Working with our established Service team you will act as a reliable and efficient point of contact for customers, ensuring exceptional customer service through excellent communication and relationship building. You will welcome customers to the department, organise department bookings for service and schedule work for our Service Technicians.

The role also involves prospecting for service work to encourage customers to avail of special offers available and carrying out customer follow up calls to build customer loyalty. This role requires you to promote the service facilities and encourage repeat aftersales ensuring that the customer is dealt with professionally every time.

Who Are We Looking For?

Essential criteria:

  • Previous working experience within a customer facing environment, minimum 12 months required.
  • Excellent organisation and time management skills;
  • Computer Literate;
  • Possess a good work ethic;
  • A full driver’s licence as driving duties is involved.

Desirable Criteria: (Not essential however may be used to facilitate shortlisting)

  • Previous experience within the automotive industry;
  • Knowledge of vehicle parts;
  • Working knowledge of Kerridge;
  • Previous working experience with targets and selling.

Other Information:

  • Core Hours: 40 hours per week (Monday to Friday) and Saturday on a rota basis.
  • 30 days holidays (20 annual, 10 public)
  • Access to Healthcare plan
  • Automatic Enrolment in the Pension Scheme;
  • Automatic Cover with the Company Life Cover plan;
  • Manufacturer Training Programmes

If you feel you meet the above criteria and are interested in being considered for this position then please click on the APPLY button below to be directed to our website.