CTI EMEA Business Management Analyst

Location UK / UK

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1368157

 Job Description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

About Citi

Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.




Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

In this role you will be responsible for supporting the Business Management Lead on all aspects of regional reporting, performance metrics and analysis.

Responsibilities include but are not limited to: Monthly Operations Reporting, Performance Dashboarding, Regional Cluster engagement and process optimization.

We will work together with other functions to ensure proper execution of processes. This includes direct engagement in initiatives and driving the agenda for potential collaboration opportunities.



You will partner with regional leads to provide assistance in driving best practices through an innovative and proactive approach to optimizing processes. You will also be responsible for implementing and maintaining streamlined management reporting framework across CTI EMEA, including balanced scorecard and dashboards as well as enhancing Service and Quality to the teams that we support.
In addition to the reporting responsibilities, it will be key for you to ensure information relating to the Business Operations team and the wider organization is kept current, applicable and available through efficient use of Intranet and SharePoint sites. With further management of our SharePoint estate, ensuring it adheres to global standards and is governed consistently as to what reporting is stored and available.

You will also have the opportunity to learn about technology infrastructure and the services that are offered to the whole of Citi and you will be the driver of change to improve processes and reduce costs.

Further opportunities to improve business management skills such as communication, process optimization, multi-tasking, prioritization and time and task management.

Key to your success will be the ability to influence across all areas of the organization and knowledge of financial processes.




• Effective prioritization skills and high energy.
• Likes to work in a dynamic technology environment.
• Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous workload.
• Ability to drive communication between business leaders and IT.
• Exhibit sound and comprehensive communication and tact skills to exchange complex information with inherent confidence.
• High sense of urgency and dedication to exceeding customer expectations.
• Strong personal work ethic that inspires excellence and enthusiasm.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
• Ability and willingness to operate within tightly controlled procedures.
• Strong dedication towards continual growth and self-improvement including year-over-year progression.
• Strong analytical, organizational, written and interpersonal skills.




Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.



Citi is an Equal Opportunities Employer