Collections Coordinator

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary Negotiable

Updated 1 day ago

Reference 1372819

 Job Description

Are you the type of person who thrives in a fast paced corporate environment, who enjoys working with colleagues across the world and who loves to communicate? If this sounds like you then we have an opportunity you should apply for.

About the Role:

Responsible for collecting payments in accordance with agreed terms from clients in a cordial and courteous manner. Work closely with partners and staff in offices to ensure that collections activities are coordinated and escalated as necessary.

Main Responsibilities:
  • Liaise with in-market Finance staff, partners, management and other staff as appropriate to ensure that all receivables are followed up in a timely manner in accordance with the Firm’s standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices
  • Minimize risks surrounding long outstanding debts with the aim of avoiding write-downs, write-offs and bad debts
  • Liaise with Client Support teams responsible for Global Key Client relationships
  • Carry out approved credit adjustments, write-downs and write-offs
  • Liaise with the cash management team with regard to the allocation of cash against invoices
  • Produce and publish all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information
  • With limited supervision, work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives. Consider the impact of recommendations when making decisions or resolving problems
  • Able to exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
Technical skills, qualifications and experience:
  • Some experience within a similar position
  • Previous experience of working in a professional services environment
  • Keen attention to details and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Advanced technological proficiencies, inclusive of Microsoft Windows, Excel and Word
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements

Personal qualities:

  • These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location

Know how:

  • Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm’s specialist fields
  • Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
  • Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis
Dedication:
  • Driven by a strong personal sense of integrity and upholds exemplary quality standards
  • Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
  • Hardworking and diligent with a keen understanding of client demands
  • Demonstrates composure when dealing with difficult situations

Personal Impact:

  • Creates a positive impression at all times; develops relationships through collaboration and reciprocity
  • Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise
  • Invests in, nurtures and builds a network of productive relationships

Humanity:

  • Respectful to others, regardless of their position, and earns the respect of others by being transparent
  • Has care and concern for others and a genuine interest in others as people
  • Treats delicate or confidential issues with grace and discretion