Apps Support Intmd Analyst

Location UK / UK

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1370949

 Job Description

Citi technology are seeking a highly motivated front office IT professional to lead our Production Services team support group in London.

Overview of Citi:

 

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

 
Team/Function Overview:

 

Citi technology are seeking a highly motivated front office IT professional to lead our Production Services team support group in London.

The Equities application support group provides technical and business support for Citi’s Equities Electronic trading, Middle Office, and Risk Trading systems.  Products supported include Electronic Cash trading, High Touch Trading, Derivatives, Warrants, Hybrids, Middle office etc.

The applications are business critical applications, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations.
 

Role / Position Overview:

 

We are searching for a highly motivated and enthusiastic person who will drive the front line support functions for Equities Electronic Trading. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.

The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions

You will develop detailed knowledge of the Equities and Prime Finance businesses.

You will be working closely with your counterparts in India, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

 
 
Key Responsibilities:

 

• To provide direct user support for critical Equities Market Data platforms.
• To provide support for all EMEA Equities business issues.
• To develop, maintain and enhance monitoring solutions within the decided monitoring solution.
• To work off the central ticketing queue to handle all incoming business requests during core business hours.
• To ensure that the platform is operational for the business during all business hours.
• To onboard new systems for support.
• To complete application support stability projects to improve current operational processes.
• To work with development teams to ensure change management process is handled and implemented correctly.
• To work to create proactive solutions to ensure systems are resilient
• To analyze and trend all incoming service request metrics to identify stability projects

 
 
Development Value:

 

• You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
• You will gain people management experience, working closely with your team on their career development.
• Work-Life Balance – At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.
 

 
Knowledge/Experience:

 

• Experience with application support would be an added advantage, but not essential.

Skills:

 

• Good interpersonal and communication skills, great teammate.
• UNIX (AIX/ Linux) environment
• Databases – Oracle, Microsoft SQL.
• Knowledge on Geneos ITRS monitoring would be an added advantage

 
Qualifications:

 

• Bachelor’s Degree

 

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer