Applications Support Analyst

Location UK / UK

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 5 days ago

Reference 1372602

 Job Description

Applications Support Analyst

Overview of Citi:


Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.



Team/Function Overview:


This position exists within the GASVC/Global Controls Support team.  We are in Back-Office Asset servicing and Reconciliation support over 10 applications relating to Corporate action and Global Reconciliation functions, which are used by our Middle Office and Operations business which are of very critical use to them.  Our business users have a global presence in Asia/Pacific Regions, US and UK in total over 1000 users.  To support our business, we have teams in US, Singapore, India, Canada, Belfast and London.




Role/Position Overview:

We are seeking a highly motivated candidate for the position of Intermediate Application Support Analyst within our “Asset servicing and Controls“ Production Support team located in Belfast.


The candidate would work with the following teams:


  • Global Application Support teams during the day to help resolve any of the complex issues raised by our business users.
  • Global Infrastructure teams, such as Database Administrators or System Administrators to improve the technical platforms that our systems reside on.
  • L0/L1 teams
  • Development teams to assist with software release check outs.
  • Middle Office and Operations business to understand their issues, to identify and implement solutions.



The support team work  during the EMEA business day in order for the team to provide on-site cover between the hours of 9:00 am and 5:00 pm UK Time.. The candidate must be willing to participate in the work shift rota, weekend support rota and disaster recovery testing.


This position will provide the opportunity to work across multiple businesses in Citi globally, including significant interaction with senior technology and business stakeholders.



Key Responsibilities:


BAU operation:


  • Review capacity and monitoring of our applications and design, then implement or manage enhancements to improve their stability
  • Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
  • Create, document and maintain Knowledge Management systems for our applications
  • Review and maintain robust continuity of business processes
  • Provide technical solutions and liaise with the Operations business during critical production outages
  • Manage the remediation tasks following critical outages, to avoid repeat failures
  • Work with the Development and Release teams to ensure robust software implementations.
  • Provide reporting to Operations and Technology Management, that facilitate strategic and tactical initiatives
  • Liaise with Operations business in translating their problems in to technical solutions
  • Provide technical and business solutions to off-shore teams who require direction in their approach
  • Create innovative solutions and proactive approaches to optimizing processes
  • Follow thru to ensure each problem is resolved according to SLA.
  • Effectively communicate issues and status updates with business users, second level support, and development teams

Development Value:



  • Training, both on the job training and presented training courses.
  • Increased Product knowledge.
  • Exposure to Capital markets and other departments within Citi.
  • This is a great opportunity for a candidate looking to work in a controls environment.


Knowledge/Experience (Essential):



  • Experience in Production support or software development for extensive years, preferrably in financial industry.
  • Experience in ITIL would be beneficial
  • Experience in a demanding environment, working to strict deadlines
  • Experience in a service based environment would be beneficial
  • Experience in analysing and solving problems
  • Experience in the Financial Industry would be beneficial






Following technical skills are important to the role.            


  • Unix, Perl, Scripting
  • Oracle / ORAS / Mongo DB / Sybase
  • SQL
  • J2EE
  • Java , XML
  • Autosys / Cron / Quartz
  • MQ, Tibco EMS, Weblogic
  • ITRS, ServiceNow





  • Ability to communicate well at all levels
  • Strong organizational skills
  • Self-motivating
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision







  • Degree or equivalent Third level qualification in a computer/business related discipline.





  • Possess strong communication skills, in both verbal and written format.
  • Well organized and able to multi-task.
  • Planning, delegation, multi-tasking and prioritization skills.
  • Team-oriented with a collegial approach to addressing challenges.
  • Will be a highly-motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.
  • Willingness and proactivity to take ownership of issues and see them through to resolution.
  • Desire, and proven ability, to constantly improve technical environments and platforms.
  • Must have strong attention to detail and not be illing to settle for a job half done.
  • Be flexible with working hours, to react to situations within the production support environment.



What we Offer:



As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;



  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.


In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.


Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.



Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.




Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.



Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.



Citi is an Equal Opportunities Employer