Stakeholder Liaison Manager

Location UK / Coleraine Area

Job Type

Salary See description

Updated 6 days ago

Reference 1365641

 Job Description

Excellent opportunity for a Stakeholder Liaison Manager-Northern Ireland based in Coleraine

Title: Stakeholder Liaison Manager-Northern Ireland

Department: Northern Ireland

Division: Corporate Services, Policy & Northern Ireland

Grade: NICS Deputy Principal (HO Dublin  Grade E)

Type of Contract: Permanent and Full-time

Reporting to: Director of Corporate Services, Policy & Northern Ireland

Location: Coleraine, Northern Ireland

Salary scale – £36,812 – £40,473

Purpose of the role:

Reporting to the Director of Corporate Services & Policy this is a key role in the context of the complex all-island environment in which Tourism Ireland operates and its responsibility for helping fully realise the potential for overseas tourism in Northern Ireland (NI).          

The purpose of the role is to support the Director of Corporate Services and Policy in delivering his strategic responsibility for Northern Ireland within Tourism Ireland. The Stakeholder Liaison Manager (NI) will play a pivotal role in supporting the Director / SMT in enhancing strategy development and deployment.        

In this role the Stakeholder Liaison Manager (NI) will facilitate ownership of strategic objectives for overseas tourism to Northern Ireland. The Manager will amplify the strategic actions required; ensure best in class communication of strategy, execution of strategy and results both within and without the organisation. The manager will amplify the key opportunities and risks and will assist develop the focus of appropriate action.         

The Stakeholder Liaison Manager (NI) will be an important source of intelligence on NI industry performance and their issues of concern for the Director / SMT.

The Duties – Key Responsibilities & Accountabilities

1.Working with the Director of Corporate Services & Policy develop and implement NI stakeholder engagement strategies, policies and plans taking account of stakeholders’ interests and expectations and Tourism Ireland’s accountabilities in that regard.

2.Build and develop positive links and networks with relevant stakeholder groups.

As a senior representative of Tourism Ireland attend and participate in meetings and events with strategic and operational stakeholders to ensure that we –

  • Communicate Tourism Ireland’s role, strategy and operational plans, its accountabilities and its performance in respect of these.
  • Create clarity on the comprehensive nature of all our Northern Ireland promotional overseas activities.
  • Create clarity on the responsibility and accountability of stakeholders for the success of Northern Ireland tourism.
  • Be seen as a valued key partner in the development of ‘NI plc’ strategy.

3.Over time demonstrate improved understanding of the value-add of Tourism Ireland.

Track and monitor progress and outcomes and as necessary provide detailed evidence to secure awareness and appreciation of Tourism Ireland’s activities, accountabilities, and contribution to outcomes. In this regard you will promote the benefits of Tourism Ireland’s NI model to stakeholder audiences using your ability to advocate, influence and persuade stakeholders at all levels

4.Keep relevant people within Tourism Ireland fully informed of stakeholder engagement activities, progress and outcomes.

  • Brief, support and involve Tourism Ireland’s senior management and other managers and staff as relevant on matters relating to NI stakeholder engagement activities, objectives and delivery of outcomes. Work to facilitate mutual understanding of what each is trying to achieve and help ensure that plans and activities meet the needs of NI partners.
  • Where appropriate, liaise closely with relevant Heads of Departments/Markets in Tourism Ireland to coordinate activities and further the goal of building understanding of responsibilities. Work in partnership to significantly increase engagement cross all NI stakeholder groups.

5.Coordination with Head of Business Partnership and Senior Managers:

  • Support the Head of Business Partnerships in delivery of NI industry objectives.
  • Develop strong relationships with all Senior Managers to assure greater success on delivery of NI business objectives.

6.Within the areas of responsibility ensure adherence to the company’s GDPR compliance policies and procedures.

7.Such other duties as the company may from time-to-time reasonably require. This role will involve travel within the island of Ireland and some travel overseas.  It will also involve working unsocial hours on occasion.

The Person

  • This is a key role in the context of Tourism Ireland’s all-island remit and its objectives one of which is to help Northern Ireland realise its full tourism potential. The successful candidate will demonstrate the following skills, experience and competencies.
  • A broad understanding of key strategic issues relating to tourism north and south and a good awareness of tourism policy, campaigns and activities and the potential impact of Brexit.
  • A demonstrable understanding of the complex environment in which Tourism Ireland works and the structure of the tourism industry on the island of Ireland.
  • Evidence of the ability to represent Tourism Ireland at a senior level and to build strong trust-based effective working relationships with stakeholders at all levels. Excellent networking skills.
  • Evidence of collaborative working demonstrating cultural/political awareness and diplomacy, tact and a genuine willingness to understand others’ priorities and to work to achieve common goals. Strong problem solving skills.
  • Excellent communications skills – verbal and written as well as highly developed influencing and negotiation skills.
  • A commitment to Tourism Ireland’s values and evidence of demonstrating these values in practice.


To apply please click on the APPLY NOW button below to be directed to the company website 

CLOSING DATE for receipt of applications is 12.00 noon (GMT) on Tuesday, 23rd October 2018.