Software Support Engineer

Location UK / Newry

Job Type Permanent full-time, TemporaryContract

Salary £25000 - 35000

Updated 2 weeks ago

Reference 1365177

 Job Description

MCS Group is seeking Technical Support Engineers with experience of troubleshooting and support Software Applications for a growing team in NI's MOST successful tech firm

MCS Group is working exclusively with NI’s most successful technology firms in their search for talented Software Support Engineers. A leading player within the FinTech industry, they have grown from strength-to-strength in recent years off the back of innovative products and world-class service to a diverse customer bases They are now seeking Software Support Engineers to join their growing support teams based in Newry.

This is the perfect role for a Technical Support Engineer with a background in software and/or hardware troubleshooting who is keen to progress their career. You’ll get exposure to the latest technologies and enjoy unrivalled career progression.

You’ll work in a professional, yet fun and fast-paced environment with some of NI’s brightest technologists.

The Role

  • Day-to-day you’ll be the first point of contact for customers across technical and software support issues.
  • You’ll escalate serious issues, take part in the on-boarding of new clients onto systems and platforms and even take part in aspects of business analysis.
  • Working closely with development teams you’ll take ownership of support issues and see them through to completion effectively.
  • You’ll play an active part in the creation of new tools to enhance efficiency across client support.

Who are we looking for?

  • We’re looking for candidates with experience of supporting software – ideally with exposure of SQL, Unix or Oracle applications.
  • Equally we’re keen to speak with candidates coming from a helpdesk or level 1/2 background eager to progress their skill-set.
  • You’ll be a strong communicator and have experience of troubleshooting issues for either internal or external clients.
  • Bonus points for experience within Financial services, Scripting (Shell/Perl/Python), Networking, and/or SQL Server/MySQL.


  • Up to £35k with a leading benefits package.

To speak in absolute confidence about this opportunity please contact Chris Busby, Senior IT Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.