Software Support Analyst (Apply now)

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £20000 - 30000

Updated 2 weeks ago

Reference 1363200

 Job Description

Support Analyst | Software Support | Support | Technical Support | Application Support

Black Fox has been selected to identify and secure the new Software Support Analyst for this dominant NI employer.

NEW | Software Support Analyst – Full-time & Permanent
Location – Belfast City Centre
Proposed Salary | Up to £26,000 per annum DoE

Black Fox is pleased to introduce this new opportunity as a Software Support Analyst in Belfast City centre, The Software Support Analyst will be responsible for carrying out customer support on various products and projects. You will Accurately analyse the causes and consequences of specific problems, taking appropriate action and leaving all jobs fully documented as well as completed and to both support the software and maintain contact with the customer throughout the resolution period.

+ Day to Day

  • Deal with queries from customers from inception through to resolution.
  • You will become a user expert on how our products work, gaining an understanding of the strengths and weaknesses; and championing customer issues in order to ensure they have a positive experience.
  • Assist with the preparation and issue of software updates to customers, including all documentation.
  • Provide support for the Development Team on broker procedures and requirements.
  • You will help develop the Support team by continually improving processes.


  • Minimum 2:2 degree in a discipline which requires application analysis skills or creativity
  • Minimum 1 years customer support experience in a tech environment
  • An understanding of SDLC
  • Exposure to bug management

+Bonus material

  • 20 days paid leave plus bank holidays
  • contributory pension scheme
  • private medical cover
  • employee assistance programme for work life balance
  • childcare vouchers

I would now encourage you to apply Via the link below or give me a call as interviews are ongoing and this vacancy can close at any time.

Johnathan Potts | IT Recruitment Consultant
Black Fox IT
T| 02890994111

Eligibility | Support Analyst | Software Support | Support | Technical Support | Application Support