Service Reliability Engineer

Location UK / Belfast

Job Type

Salary Not disclosed

Updated 3 days ago

Reference 1362557

 Job Description

Proofpoint are hiring a Service Reliability Engineer responsible for provisioning, maintaining, and scaling our production services and server farms across multiple data centers.

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud architecture
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next- generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

As a Service Reliability Engineer at Proofpoint you will develop a deep understanding of the various services and applications that come together to deliver Proofpoint’s next generation security products. You will contribute to the architecture to improve scalability, operability, service reliability, capacity, and performance. You will be responsible for provisioning, maintaining, and scaling our production services and server farms across multiple, world-wide data centers.

We are looking for passion, curiosity, attention to details, taking pride in one’s work, taking ownership, and having ideas/opinions. If you’re the enthusiastic team player who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, and easily writes code for automation we want to talk to you.

Your day-to-day

  • Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams
  • Organize and manage multiple simultaneous projects
  • Lead by example, care for your team, and establish credibility with the quality of your and your team’s technical execution
  • Manage an international 24×7, multi-site production infrastructure powering the Proofpoint Email Archiving services, including deployment, maintenance, troubleshooting, performance tuning, and security
  • Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance
  • Ensure proper monitoring, alerting, capacity planning and reporting in the production environment
  • Contribute to the evolving design and architecture of reliable and scalable infrastructure
  • Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments, and ensure successful product rollouts
  • Participate in an on-call rotation and be willing to jump on escalated issues as needed

What you bring to the team

  • Extensive experience of managing, troubleshooting, and tuning Linux systems
  • Demonstrable experience working in a high volume, large deployment, multi-datacenter environment
  • Experience automating management of systems and applications using Perl, Python, or Ruby
  • Experience with industry-standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP
  • Experience in management of a large distributed computing environment
  • Experience with virtualization – KVM, VMware vSphere, ESX, ESXi, and vCenter
  • Excellent verbal and written communication skills
  • Experience with monitoring and alerting systems
  • Experience with industry-standard operational practices such as change management, incident management, and working in colocation datacenters
  • Extensive experience with configuration management such as Puppet or Chef
  • Experience with load-balancing technologies – F5, Netscaler or similar
  • Experience with Kafka, Elastic Search, and Cassandra desired
  • Experience with public cloud providers such as Amazon EC2 or Rackspace Cloud

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!