Regional Operations Manager

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 4 days ago

Reference 1366827

 Job Description

Excellent opportunity for a Regional Operations Manager based in Belfast

Regional Operations Manager

Location: Belfast

Ref Number: CUSD01476

About us

For over 100 years, we’ve insured Britain’s farming communities. Now, our customers come from all walks of life, but our ethos is the same – honesty, fairness and trust.

Today, our customers are as diverse as our products. But each and every one of them appreciates – and deserves – our personal service and honest advice. We offer insurance, pensions, investments and protection. Whether our customers are insuring their home or their business, organising a pension or investing their money, our experts are available. We believe in taking time to find products to meet their needs, inspiring trust and building relations by exceeding expectations.

About the Role

Based at our Regional Service Centre in Belfast, you will be leading the performance of a large department of multi-disciplined Claims Handlers to deliver to the Region’s contribution to wider strategic goals. This is a fantastic opportunity to shape NFU Mutual’s claims strategy, and by working closely with the Regional Management Team to establish a continuous improvement and high performing culture, you will help shape the direction for the future.

Key responsibilities for the role will include the following;

  • Leading and facilitating the implementation of people management practices, including talent succession planning, engagement and ways of working to ensure effective resourcing and development
  • Planning and monitoring the delivery of services across the Department, managing service levels and performance closely to ensure alignment with the long term objective of making NFU Mutual a great place to do business with’
  • Ensuring the team’s claims portfolio is correctly reserved and proactively managed so that they are settled in a cost effective and timely manner and in line with requirements
  • Representing the claims function in strategic projects to ensure implications of change are fully considered

About You

Along with extensive leadership experience within financial services, you will have strong stakeholder management and influential skills. Having led a large operational, you will have the ability to develop, motivate and inspire a multi-functional and established team. Ideally, you will also have had previous experience of managing large change projects / process improvements.

Rewards and Benefits

You get more from work with NFU Mutual. More support, more career development, more rewards, more job satisfaction. More of the little things that add up too, like a wellbeing package and even somewhere safe to leave your bike. Our generous benefits package includes a contributory pension scheme, annual company performance-related bonus, 28 day’s holiday, and discounts on our insurance products. We’ve a wealth of training programmes open to you and we’ll help you develop your career in the direction that you want it to go. We’ll also help you to gain recognised insurance qualifications (and we’ll even give you a bonus when you pass them).

Competitive salary plus annual bonus of up to 25%.

To apply for the role and for further information, please click the APPLY NOW button below to be forwarded to our website

Closing date: 09-Nov-2018