Receptionist

Location UK / Armagh

Job Type

Salary Not disclosed

Updated 6 days ago

Reference 1366896

 Job Description

Excellent opportunity for a Receptionist based in Armagh

Job Reference: R/10/18

Role: Ensure that all guests are received in a manner befitting to the Hotel. To present an environment that will ensure guest satisfaction. To help maximise occupancy and to be part of a team thus enhancing the standards within the hotel.

Salary: TBC

Location: Armagh City Hotel

Responsibilities:

  • Arrive for duty dressed in the proper uniform and of presentable appearance.
  • To take reservations and deal with any booking inquiry in the absence of the Reservations Department
  • Be cordial and efficient to customers at all times.
  • To have a working knowledge of the front desk system
  • To be conversant with all rates and any special promotions.
  • To answer all telephones quickly and efficiently.
  • To handle all telephone inquiries.
  • To have a working knowledge of internal calls.
  • To be aware of the days incoming arrivals.
  • To print and distribute reports.
  • To deal with any no shows.
  • To liaise with all departments.
  • To follow Hotel policy regarding credit.
  • To process ready rooms handed back by the Housekeeping Department.
  • To update all reports.
  • To be aware of the days outgoing departures.
  • To be responsible for floats.
  • To be aware of procedures for overages and shortages.
  • To bank all moneys.
  • To charge and monitor day uses.
  • To read hand over book at the beginning of each shift.
  • To handle guest complaints and refer to a superior as necessary.
  • To ensure all guests receive a friendly, efficient and prompt service.
  • To promote special events operating within the hotel.
  • To be familiar with the daily function list.
  • To offer guests porterage.
  • Any other duties as may be reasonably required from time to time by your supervisor.
  • To maintain a high standard of personal hygiene and grooming.
  • To comply with all Safety Rules and Procedures e.g. Health and Safety, Hygiene and Fire.

Requirements:

Essential Criteria:

  • Must be computer literate
  • Should have good communication skills
  • Excellent customer care skills
  • Ability to work as part of a team

Desirable Criteria:

  • Previous hotel experience
  • Previous experience working in a reception environment

This position is available on a full and part-time basis. Applicants should be available to work weekends and midweek on a rotating shift basis. This will include the following shifts: 7am-3pm, 11.30am-7.30pm, 1pm-9pm, 3pm-11pm.

To apply please click on the APPLY NOW button below to be directed to the company website 

Closing Date: 22/10/2018