Problem Manger – Global Fintech Client

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary £30000 - 40000

Updated 1 week ago

Reference 1366920

 Job Description

Problem Manager - Belfast - Global Fintech Company

Problem Manager– Belfast – Global Fintech Company


HAYWARD HAWK are working alongside a Global Fintech Client who have a built a major presence in NI. Their Belfast Centre has grown rapidly since setting up and will continue to expand over the next 12 months.  The Problem / Change Management team in Belfast is brand new, meaning you will join likeminded professionals who are full of ideas and eager to get going – it’s a great time for a new start.


 A typical day will look something like this: 

  • Managing the problem lifecycle, including making sure incidents are identified, recorded and tracked through to resolution
  • Taking part in problem management meetings following service impacting issues, problem task reviews, problem status meetings
  • Leading investigations to identify the cause of problems
  • Monitoring problem management performance metrics and KPIs


You’ll ideally have a background in problem or change management, gained in an ITIL environment. This role involves working with a lot of senior stakeholders, so strong communication and relationship management skills are key. You’ll also have strong analytical and problem solving skills. Experience using Servicenow would be a huge benefit.


Due to the ongoing growth, this client offers a lot of learning and progression potential. They also offer an attractive base salary, annual bonus, a full benefits package and flexible working.


For further information on this vacancy, or any other Technology roles in Belfast, Dublin or London, please apply via the link below or contact Carol Donnelly in the strictest confidence on 02895 902688.