Helpdesk Team Lead

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £25000 - 35000

Updated 2 weeks ago

Reference 1361795

 Job Description

MCS Group has teamed up with a locally owned and massively successful software house as they search for a Helpdesk Manager to run their Helpdesk Support team in state of the art City Centre offices.

MCS Group has teamed up with a locally owned and massively successful software house as they search for a Helpdesk Team Lead to run their Helpdesk Support team in state of the art City Centre offices.

The Company

This is a locally owned, Belfast based software house that develops bespoke software solutions across a variety of platforms including web, mobile and desktop. They are growing year on year and have a fantastic and varied client base across the UK and ROI. They offer fantastic progression opportunities, the opportunity to expand your existing knowledge with additional certifications and the chance to work across a wide variety of projects!

The Role

  • Day to day management of a service desk team of approximately 5
  • Manage and set SLAs and KPIs for the whole team
  • Hands on Helpdesk duties may be required occasionally
  • Act as a mentor to the team, some of whom are at a junior level.
  • Be responsible for building and maintaining a positive culture within the team

The Person

  • Experienced in managing a Service/HelpDesk Team
  • Proven ability in liaising efficiently with members of both Senior Management staff and direct reports
  • A track record of building and maintaining high functioning teams.
  • Not afraid to get hands dirty with leading the team by example.

This is a unique opportunity that doesn’t present itself too often within the Belfast marketplace, so get in touch now for more information

To speak in absolute confidence about this opportunity please contact Stephanie Clarke – Specialist Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.