Factory Support Technician

Location UK / Derry

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1365655

 Job Description

Excellent opportunity for a Factory Support Technician based in Springtown, L’Derry.

From the videos, music and documents we share with friends and family on social networks, to the servers that form the backbone of enterprise data centers and cloud-based computing, to the desktop and notebook computers that fuel our personal productivity, Seagate products help more people store, share and protect their valuable digital content. With 97% of the world’s information being stored on hard drives, the rapid growth of digital data makes Seagate more important every day. As an industry leader, Seagate provides unique career opportunities to be part of today’s major technology shifts. We can be found around the globe and at www.seagate.com.

Located in Londonderry, Northern Ireland, Seagate’s Springtown facility employs over 1,300 people. Our facility is among the most advanced in the world in the design, development and volume manufacturing of recording heads. These are the microscopic devices which write information to, and read information from, the recording disc inside a computer’s hard drive.

Factory Support Technician  (Ref: ITFS/184317)

The RHG (Reader Head Group) IT organization leverages best in class software development technologies to deliver critical solutions into our nano-manufacturing facilities in both the US and N. Ireland.  The organization has resources in the US, Asia and N. Ireland.

Located at the Seagate Springtown facility in N. Ireland the role holder will be part of an IT Support team within the wider IT organization, supporting the manufacturing of the recording heads in a 24×7 environment. This includes installing and maintaining Factory PCs and Factory software, and executing processes to maximise uptime of mission critical IT equipment and software.

Main duties and responsibilities will include:

  • Installation & maintenance of all IT Factory PCs
  • Provision first and second level user support on IT Desktop PCs within the Springtown Office areas
  • Security patching all PCs and servers
  • Carry out all procedures necessary to service IT Helpdesk
  • TPM Audits / Implementation of Service Improvement plans
  • Adherence to Desktop Software License Management procedures
  • Fault Diagnosis & Correction

In addition to technical knowledge, the successful candidate will be an excellent communicator with problem solving capability and excellent time management skills.

The working hours for the role will be a 12 hour rotating shift pattern (4 days working 7.00am to 7pm, 4 days off, 4 nights working 7.00pm to 7.00am). A shift premium will be paid to reflect the hours worked.

Applicants must possess at least an ONC/D in a relevant discipline e.g. Computer Science and have at minimum of one years relevant experience in providing 2nd level support for PC/IT systems.

Our competitive compensation & benefits package is reflective of Seagate’s “best in class” philosophy and includes an onsite gym, health insurance scheme, stock purchase plan and flexible working hours. For individuals with the drive to make a real contribution, the company offers exciting opportunities for growth. Seagate will provide you with the tools and support that you need to build your skills and succeed within an established cutting edge company with a genuine commitment to training and development.

For a detailed job description: //www.seagate.com/jobs-files/184317.pdf

To apply please click the APPLY NOW button below to be directed to our website.

Please note that you must demonstrate on the application how you meet the criteria for the role as identified above.

Completed application forms should be submitted no later than 4.00pm on Wednesday 17th October 2018

Seagate Technology is committed to equal opportunity in employment and welcomes applications from all sections of the community irrespective of sex, marital status, religious affiliation, age, disability or ethnic origin. The Company specifically welcomes applications from the protestant community who are currently underrepresented in this job category. All applications will be considered strictly on the basis of merit.