Customer Support Staff

Location UK / Antrim Town Area

Job Type Permanent, Temporary part-time, TemporaryContract, Trainee

Salary £10000 - 20000

Updated 1 week ago

Reference 1366488

 Job Description

Our client in the Antrim area are looking to recruit a Customer Support Staff to join their team on a part time basis. Hours of work will be Mon-Fri 9am-1pm

Our client in the Antrim area are looking to recruit a Customer Support Staff to join their team on a part time basis. Hours of work will be Mon-Fri 9am-1pm

Job Summary:

Ensure timely and professional handling of all incoming customer requests (by telephone, email or fax), consistent with standards and policies; Ensure that productivity (efficiency) benchmarks and targets are within budget constraints; and Provide administration support to the franchise.

Duties and Responsibilities

  • Ensure response times are being met for calls, online enquiries, pickup requests, customer requests;
  • Administer freight requests from customers and other RFs;
  • Provide administration support for the Sales Reps and sales leads information;
  • Provide timely reporting of KPI’s to the Regional Franchisee as requested;
  • Maintain knowledge and competency in the use of new technology/standards which improve service or productivity outcomes;
  • Occasional depot cover

Person Specification:

  • Excellent communicator, able to relate to customers, staff, CFs, management;
  • Empathy with the needs of customers;
  • Well organised;
  • Emotionally mature.

Knowledge/Skills/Experience:

  • Excellent written and verbal communication skills;
  • Administration experience essential;
  • Geographical knowledge of Northern Ireland essential;
  • Competent computer and analytical skills, including proficiency in MS Excel and MS Word;
  • Educated to minimum GCSE Grade C or above in Maths and English (or equivalent)

The majority of the candidate’s time will be spent checking on-line enquiries and responding to these within our response times and taking calls from customers and courier franchisees requesting information and/or assistance. Each CSS member is allocated particular daily tasks to carry out and the results of these must reported to the Regional Manager and/or the Regional Franchisee.

There is a small amount of daily depot work required, such as locating a parcel, scanning parcels, relabelling and assisting the depot supervisor.