Location UK / Northern Ireland
Job Type Permanent full-time, TemporaryContract
Salary £15000 - 25000
Updated 7 days ago
**Excellent opportunity for fluent French speakers** please enter job reference PB27FF in online portal.
French Speaking Customer Service Executive
Full Time – Permanent
37.5 hours per week
Axon Solutions Ltd. – A Company of HCL Technologies UK Ltd.
Belfast BT2 7AQ
Roles and Responsibilities:
• Answer all Inbound calls as per call flow procedure
• Excellent French and English communication – Reading and Writing
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level.
• Handling and solving Customer problems.
• First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers.
Hours of Work:
Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications
HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.