CUSTOMER SERVICE ADVISOR

Location UK / Omagh Town Area

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 1 week ago

Reference 1364317

 Job Description

Excellent opportunity for a Customer Service Advisor based in Omagh

CUSTOMER SERVICE ADVISOR

VAUXHALL OMAGH

Donnelly Vauxhall Omagh has a fantastic opportunity for a Customer Service Advisor. 

Role Summary

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.  You will welcome all customers to the department and organise department bookings for service, whilst scheduling work for our Service Technicians.

The role also involves prospecting for Service Work to advise customers of special offers available to them.  You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.  This role requires you to promote the service facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

 Who Are We Looking For?

  • Previous working experience within a customer orientated, service environment;
  • Previous working experience of selling;
  • Knowledge of vehicle parts would be advantageous;
  • Motor trade experience is desirable;
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction;
  • Excellent organisation and time management skills;
  • Computer Literate and a working knowledge of Kerridge is preferable;
  • Professionally presented and posses a good work ethic;

A full driver’s licence as driving duties is involved.

Other Information:

  • Core Hours: Monday to Friday, 8.30.a.m – 5.30.p.m and Saturday’s on a rota basis.
  • 30 days holidays (20 annual, 10 stats)
  • Access to Healthcare plan
  • Automatic Enrolment with Pension Scheme;
  • Automatic Cover with Company Life Cover plan;
  • Manufacturer Training Programmes
  • Employee Car Purchase Schemes

To apply for this unique opportunity please apply online by clicking on the APPLY NOW button below detailing your experience, skills and previous responsibilities that you believe are relevant to this role.

The closing date for receipt of Applications is Friday 12th October 2018