Customer Service Advisor – Part Time

Location UK / Derry City Area

Job Type Permanent part-time, Trainee

Salary £15000 - 20000

Updated 2 days ago

Reference 1364977

 Job Description

We are looking for chatty and energetic people to join our 450 strong team working on behalf of mobile giant EE!

We are currently offering 25 hour contracts (4pm-9pm, Monday – Friday). Our next part time start date is Monday 5th November 2018.

We are looking for chatty and energetic people to join our 450 strong team working on behalf of mobile giant EE! 

We’re on the look-out for part-time permanent Inbound Customer Service superstars to join our lively, fun-loving team here in our Derry/Londonderry call centre!

Our Derry/Londonderry site is home to more than 440 employees working on behalf of our EE client. The site is situated in the Ulster Science & Technology Park, with great public transport links into the city.

So what is the role about?

As a Customer Service Advisor, you will take inbound calls (No sales target’s) from existing and new EE customers. It will be your job to make sure each call is dealt with in a professional manner and all customers are given an excellent experience! Customers will call regarding a wide range of queries, ranging from billing issues, general product queries to questions on mobile phone plans.

What you will need…

Ideally, you will have 6 months customer service experience (either paid, voluntary or a mix of both). However, if you have a proactive attitude, excellent communication skills and motivated to go the extra mile for each and every customer contact, then we want to hear from you! 

Do not worry if you do not have call center experience! We have a dedicated training team on site that will teach you the ropes!

What we have to offer:

  • Salary: £7.38 to 7.83 per hour dependent on age PLUS up-to £300+ bonus per month
  • Fortnightly pay
  • Generous bonus incentives
  • Discounted phone tarrifs with EE
  • Career progression
  • Free onsite parking
  • Company sponsored healthcare
  • A highly supportive team and manager

Convergys is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workforce.