Customer Service Advisor

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 4 days ago

Reference 1366503

 Job Description

Excellent opportunity for Customer Advisor based in Belfast.

Customer Advisor

Location: Belfast

Salary: £17,523 – £18,496 plus the following increases: 20% (Mon-Fri) 30% (Sat-Sun) for hours between 8pm & 10pm, 10% (Sun) for hours between 12am and 8pm.

Start date: 14/01/2019

Shift pattern: Late To Bed

Shift operating hours: 12:00- 22:00

No. of days scheduled: Maximum of 5 out of 7 (over a Mon-Sun weekly period)

Weekend working: Maximum of 6 weekend days over an 8 week period

Weekend placement: Weekend days will be placed in any combination that best suits customer need

Non work days (NWD’s): NWD’s are moved to suit customer demand

Shift span: Minimum of 4 hours and maximum of 10 working hours per day. Minimum of 30 hours and a maximum of 40 hours per week

Start/finish times: Shift start or end time can be moved within shift Operating hours

Notice period: Minimum of 8 weeks’ notice of confirmed shift pattern

We’re helping our customers build for their future which means a great opportunity for you to really make a difference to each and every one. If you’ve got a passion for people and a dedication to your own development, you’ll get to build the career you want. And, helping our customers achieve their goals from day one, you’ll have a role that matters.

Our Customer Advisers aren’t just great at talking on the phone. They’re brilliant listeners. If you’ve got those skills, plus the ability to put yourself in customers’ shoes, you’ll help us build unique relationships that really last. Previous experience isn’t essential. It’s all about personal qualities – using your empathy and your great listening skills to help people get what they want out of life.

As a member of our friendly contact centre team, you’ll take calls from all kinds of people. Whether they’re calling to transfer money, set up a standing order, or simply check their balance, you’ll provide a professional and helpful service, every time. And you’ll use your computer skills to record your results. In return, you’ll enjoy opportunities that make you feel as good as those you help.

Our customers aren’t the only ones who’ll benefit from high quality advice that’s tailored to their needs. We’ll help you achieve your goals through excellent in-house training and personal support.

Apprentice Options available: We believe having a diverse workforce makes us stronger. So we’re keen to offer you a choice. Whether this will be your first job, or you’re simply looking for a change of direction or a fresh start, we’d like to give you the opportunity to turn this role into an apprenticeship. That means you’d enjoy some excellent extra training and support, and alongside your daily duties, you would work towards a recognised Level 2 qualification in Providing Financial Services (equivalent to five GCSEs at grades A – C). Alternatively, you might decide an apprenticeship is not for you – if so, you’ll still get to enjoy one of the most rewarding roles in customer service and build the future you want. The decision is yours, both options are available to you!

With our team, you’ll have access to a wide range of benefits, including a quarterly performance bonus, 22 days’ holiday, a contributory pension scheme and private medical insurance. What’s more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers. So whatever you choose, your future’s looking great.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of “putting customers first”. In joining us you’ll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We’re also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We’re proud to have received the following industry recognition: ‘Stonewall Top Private Sector Employer’, ‘Top10 Employer for Working Families’, ‘The Times Top 50 Employer for Women’ and both ‘Gold Standard’ and “Best Workplace Adjustments Process” from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all. 

So if this sounds like a culture that you’d like to be a part of then be assured that we’ll welcome your application.

To Apply

Please click on the APPLY NOW button below to be directed to your website.