Customer Service Administrator

Location UK / Newry

Job Type Permanent full-time, TemporaryContract

Salary Negotiable

Updated 6 days ago

Reference 1363011

 Job Description

Customer Service Advisor - Newry - Excellent company with great benefits - Must have experience working in a busy customer service environment

We are Kukoon Rugs. We are a family run business based in Newry, Co Down shipping to customers all across the world. Due to continued growth and expansion plans we now have a full time permanent position for a Customer Service Administrator.

You will have strong training and ongoing support to succeed in your new role. We have a hard working team with a positive mindset and these skills are essential to joining the team.

So what will you be doing as Customer Service Administrator?

  • Provide a high level of Customer service when answering customer queries via telephone and email

  • Dealing with and processing new customer orders

  • Communicating with customers

  • Liaising with other departments

  • Updating and maintain databases

We would love to meet someone with…

  • Proven customer service experience dealing with high volume calls and emails within a busy office environment

  • Excellent telephone manner and communication skills both verbal and written

  • Strong customer focus and attention to detail.

  • Ability to work on own initiate and part of a team

  • Excellent IT skills

  • A positive attitude who demonstrates pride in their work and has the energy to match

What’s in it for you…?

  • Generous wages, realistic bonus and incentives and pension matching

  • Great development programmes

  • Flexible working structures – Agreed at interview with Manager

  • Excellent annual leave that increases with length of service

  • Great facilities, great culture & great social activities

  • Opportunities to attend events in UK and Ireland

  • Staff discount

  • Free parking & small gym onsite

For further information contact Roisin.