Location UK / Belfast

Job Type Permanent, Temporary full-time, TemporaryContract, Trainee

Salary £10000 - 20000

Updated 6 days ago

Reference 1362984

 Job Description

Experienced Administrator with Strong Customer Service Skills required for Temporary Job in Belfast City Centre

Urgent requirement for an experienced Administrator to join their leading company in Belfast City Centre.

This is a temporary position for 2 months with potential to be extended

Immediate Start

Working Hours: 37 hour per week – Monday to Thursday: 09.30 am – 17.30 pm, Friday: 09.00 am – 14.00 pm

Hourly Rate: £9.31 p/h

Job Purpose:

You will be assisting with the administration/production of all products in an accurate and efficient manner whilst providing a high level of customer service to the general public in relation to related enquiries.

Essential Criteria:

* Minimum of 1 year’s administration experience of working on databases
* Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths or alternatively, be able to demonstrate at least 2 years relevant experience in a similar post
* Excellent communication skills both written and verbal
* Previous customer service experience
* Working knowledge of using Microsoft Word and Excel

Main Duties and Responsibilities:

* Answer internal and external queries regarding all products
* Process the replacement of lost, stolen, damaged or faulty passes
* Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS)
* Maintain the data of holders in a timely and consistent manner, to include recording deceased applicant notifications, changes of address/name, missing data, lost cards etc.
* Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR
* ‘Hotlist’ relevant products (e.g. lost passes) and clear down redundant cards off the system
* Assist in the calculation of quotations (first time and renewal) for passes and process applications
* Process the receipting, banking and recording of income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements
* Reconcile all financial records including daily lodgements
* Assist with the calculation and process of any refund or fares in line with the companies Refund Policy
* Assist with validation of reissue applications for all cards expiring after their 5 years of electronic validity
* Process and resolve escalated applications in line with rules set by DFL/DSP and duplicate applications to eliminate fraudulent applications
* General clerical duties e.g. photocopying, word processing and filing of all related documentation
* Any other duty as requested