Axon Solutions Ltd. – A company of HCL Technologies Ltd

Trainer – Full Time – Permanent

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1359045

 Job Description

HCL are delighted to invite applications for the position of Trainer within our Belfast City Centre Office Please enter job reference PBT114T in online application


Full Time – Permanent

37.5 hours per week


Axon Solutions Ltd. – A Company of HCL Technologies UK Ltd.

Belfast BT2 7AQ


HCL are delighted to invite applications for the position of Trainer for a new client who specialise in media/publishing/education. The role is based out of our new state of the art facility in the heart of Belfast city centre – Great Victoria Street.

The successful candidates will be responsible for developing and delivering training content to new entrants and developmental/refresher training to existing staff.


Role and Responsibilities:

  • Develop training content
  • deliver all new hire, refresher and remedial trainings for the client
  • Carry out Training needs analysis
  • Maintain training quality as per client SLA
  • Ensuring all the client certification trainings are done within timelines
  • Create/update training content as per changing market trends
  • Maintain and collate reports and dashboards to training lead
  • Ensure smooth transition of new entrants from training to production
  • Involvement in motivational activities, implementing feedback given during coaching sessions


Essential Criteria:

  • Minimum 3 years in customer service Industry
  • Minimum 2 years’ experience delivering training
  • Minimum 6 months contact centre experience



Hours per Week:

  • 40 hours per week
  • Operational hours between 08.00-22.00 Monday Friday and 08.00-13.00 Saturday
  • Should be flexible for rotating shift patterns



  • Competitive (To be discussed)

Selection Process

  • Telephonic Screening
  • Face to face interview
  • Mock training roleplay
  • Background screening checks to include Credit check, Access NI, employment references


Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications

HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.