Sustainment Technical Account Manager

Location UK / UK

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1358619

 Job Description

Anomali delivers earlier detection and identification of adversaries in your organization’s network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data.

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Anomali delivers earlier detection and identification of adversaries in your organization’s network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data. Anomali’s approach enables detection at every point along the kill chain, making it possible to mitigate threats before any material damage to your organization has occurred.
 
Job Description
It is the Sustainment Technical Account Manager’s responsibility to drive customer adoption of Anomali solutions. Customer success is achieved by driving initiatives designed to add business value, dissemination of best practices, fulfilling a trusted advisor role, education of product capabilities and engaging in other professional services as necessary. He/she provides guidance/direction to customers on how to best get value from Anomali products.  He/she will maintain frequent voice and email contact with the assigned customers and will serve as an escalation point for issues that impacts their success. He/she will be required to maintain strong working relationships with other Anomali customer facing personnel in the Sales, Services, Marketing, Engineering and Product Management teams.  As a Technical Account Manager, responsibilities include supporting the regional business and renewals targets.
 
Responsibilities
Acquire complete command of Anomali products (ThreatStream, Anomali Enterprise, Integrator, and more)
Understand customer requirements; design and implement appropriate Anomali solutions.
Work with the customers to ensure they are leveraging the solution and achieving success
Work directly with customer to move from new customer to the Anomali Sustainment model, creating and developing a project plan lifecycle and managing projects from start to finish
Understand customer level of adoption of the Anomali products/services by performing Customer Success Evaluations
Serve as a coach and trusted advisor to large and strategic Anomali customers
Support small and medium sized and customer pre-sales activities where required
Conduct End-User Workshops
Derive and disseminate best practices to help drive customer adoption of Anomali products and services
Participate in reports and presentations to all levels across the organization
Best practices development and implementation support
Provide product feedback to product management based on field experiences
Integrate Anomali with 3rd-Party applications (eg. ArcSight, Splunk, QRadar, Nitro.)
 
 
Required Skills/Experience
B.S. or B.A. College Degree or relevant experience
o Project management skills
Presentation skills and credibility with C-level executives
Strong verbal and written communication skills
Good technical background and ability to speak to engineers, developers and end users
Knowledge of enterprise level businesses and inner IT workings
Forensics and general security consulting a plus.
o Graduates are welcome to apply
 
We are interested in speaking to candidates that have recently graduated in the IT Security field, or have been working in account management, sales engineering or consulting for at least 1 year, and have developed a proficiency in designing, implementing, consulting security enterprise class software.  This would include hand-on’s with firewalls, IDS/IPS, and SIEM. Experience in general Security Consulting a plus.
Experience with ArcSight, Splunk, IBM QRadar, McAfee Nitro, and/or Hadoop, a must.
 
Technical Skills:
Microsoft Windows Server 2012, Mac OS X, Linux (Red Hat, CentOS, Fedora, Ubuntu or Debian); Building, using and maintaining virtual machines, TCP/IP Networking (including troubleshooting)
 
Travel:
Predominately EMEA, 45% Travel
Travel may include but not limited to: customer locations, local user groups, user conferences events, corporate events is required.   
 
Comp PlanBase plus corporate compensation package .