Level 1 Product Support Engineer

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £25000 - 35000

Updated 5 days ago

Reference 1358656

 Job Description

Great opportunity for Level 1 Support engineers with experience in Linux, Networks or infrastructure experience. Brand new team with an amazing culture.

Level 1 Product Support Engineer

Level 1 Product Support Engineer

VANRATH are pleased to be working with one of the most exciting new entrants to Belfast’s Cyber Security market in looking for a Level 1 Product Support Engineer (PSE). The company will be rapidly expanding its team over the next 3 months to build a product support centre and are looking to build a great office environment and interesting place to work

The Role

As the Level 1 Product Support Engineer you will report directly into the Technical Product Support Engineer and is in charge of providing 1st class support services. As a PSE you will provide technical support for customers, partners and prospects and will support product deployed in major companies from various business sectors. You will have a passion for product support and the cyber security space and be able to respond to technical issues, product related questions and assist in deployments.

The Person

Minimum Qualifications:

  • 1-3 years experience in web related products and systems such as IIS, Apache, Load balancer or Reverse proxies
  • Excellent communication skills
  • Basic knowledge of networking
  • Basic knowledge of SSL protocol
  • Basic Linux Knowledge

Preferred Skills

  • Experience working with global clients
  • Hand on experience in the following (SQL protocol, various SQL Databases, Shell Scripting, VMWare, AWS)
  • Advance certifications such as CISSP/CCNP/DBA etc
  • BSc degree in a computer Science or related field


The salary is negotiable depending on experience but would be 24-35k along with a great benefit package and a unique opportunity to be involved in building a team from scratch and setting the office culture.

For further information on this role or any other, please contact Matthew Evers in the strictest confidence on 02890 330250 or apply via the link on this page.