IT Customer Support Manager

Location UK / Derry City Area

Job Type Permanent full-time, TemporaryContract

Salary Negotiable

Updated 2 weeks ago

Reference 1359976

 Job Description

IT Customer Support Manager needed for technical support role and to manage a team of service desk agents.

IT Customer Support Manager

Could you manage the technical support of desktop PCS, laptops, printers along with a number of service desk agents in a range of regions ?

Could you improve current processes and procedures ?

Can you develop coach and lead a geographically dispersed team including day to day supervision and continuous training ? Continually evaluating progress to create a high performance culture.

Can you prepare operational cost estimates for current and proposed projects and evaluate vendor proposals for purchases of hardware / services ?

Can you collaborate with other groups such as the Infrastructure and Application teams to enable increased tier 1 resolution ?

Could you commit to travel of between 5-20% to ensure delivery of your duties ?

If you are a leader and can answer “yes” to these questions then I’d like to hear from you.

My client is based in the North West of the province and is a long established manufacturing organization.

Please contact Myles McKeown on 02890725633 for a confidential conversation or for more information about this opportunity. To apply please just use the link provided.