Location UK / Derry City Area
Job Type Permanent full-time, TemporaryContract
Updated 2 weeks ago
IT Customer Support Manager needed for technical support role and to manage a team of service desk agents.
IT Customer Support Manager
Could you manage the technical support of desktop PCS, laptops, printers along with a number of service desk agents in a range of regions ?
Could you improve current processes and procedures ?
Can you develop coach and lead a geographically dispersed team including day to day supervision and continuous training ? Continually evaluating progress to create a high performance culture.
Can you prepare operational cost estimates for current and proposed projects and evaluate vendor proposals for purchases of hardware / services ?
Can you collaborate with other groups such as the Infrastructure and Application teams to enable increased tier 1 resolution ?
Could you commit to travel of between 5-20% to ensure delivery of your duties ?
If you are a leader and can answer “yes” to these questions then I’d like to hear from you.
My client is based in the North West of the province and is a long established manufacturing organization.
Please contact Myles McKeown on 02890725633 for a confidential conversation or for more information about this opportunity. To apply please just use the link provided.