Helpdesk Administrator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £15000 - 20000

Updated 6 days ago

Reference 1360548

 Job Description

Excellent opportunity for a Helpdesk Administrator based in Belfast.

The role of Helpdesk Administrator will be fundamental to Solv’s ongoing growth and success and the role will include:

  • Providing 1st line telephone and online response for clients
  • Providing business support for team of engineers and contractors
  • Accurate input & maintenance of live client database
  • Maintaining service levels/KPI’s with Clients
  • Assign and schedule response calls to appropriate co-ordinators
  • General business office support to departments as and when required.

Candidate Profile

  • Must have excellent verbal and written communication skills
  • Must be computer literate and be able to demonstrate knowledge of Microsoft Office particularly Word, Excel and Outlook.
  • Excellent attention to detail
  • Good decision-making skills and a high level of diplomacy
  • Flexibility to working hours each week is essential
  • Capable of working within a team as well as on own initiative
  • Ability to organise and prioritise workloads, as well as handle deadlines and respond well under pressure
  • A willing ‘can do’ attitude and able to embrace change
  • Smart appearance

The successful candidate will be required to drive company vehicles from time to time so a full, clean driving licence is required.

As part of the demanding seasonal nature of this role it is of equal importance that the candidate shows ability to manage and deal with heavy workloads and is available and prepared to work overtime when necessary.  Prioritising and organisation is paramount in this role and the candidate must be able to self-manage and use initiative.

To Apply

Please forward your CV and monitoring form via the APPLY button below.

Solv is an equal opportunities employer.