Customer Service Assistant (Ards)

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £10000 - 20000

Updated 2 weeks ago

Reference 1357937

 Job Description

Honeycomb is delighted to be assisting our client with the recruitment of a Customer Service Assistant.

Honeycomb is delighted to be assisting our client with the recruitment of a Customer Service Assistant.

To provide excellent customer service to our members and administrative support to the branch

ROLE SPECIFIC

  • Act as a first point of contact, offering a professional service to our Members in a manner that reflects the Society’s values;
  • Build relationships with our Members;
  • Maintain knowledge of our products;
  • Operate branch systems;
  • Carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day;
  • Carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure, death of investors, non personal accounts, NOR accounts and account amendments;
  • Maintain knowledge of branch, investment and security procedures;
  • Adhere to the Society’s Treating Members Fairly standards;
  • Deal with enquiries face to face and over the telephone in a professional manner;
  • Undertake various administrative duties;
  • Liaise with Head Office staff as required.
  • Contribute to the achievement of the Society’s Corporate Plan.
  • Participate in the day-to-day activities of the team and work effectively as a team member, ensuring that the highest standards of member service and work output are achieved.
  • Keep abreast of the latest innovations and developments, relative to your remit.
  • Ensure compliance at all times with Society, regulatory and statutory requirements.
  • Help implement new practices, positively responding to change and make suggestions to drive continuous improvement.
  • Meet performance measures and KPIs set for you and your team.
  • Communicate in a timely and effective manner with members of your team and other parts of the business.
  • Participate in training & development opportunities.

GENERAL

  • Demonstrate the Society’s values in behaviours and actions.
  • Produce the highest standard of work possible in accordance with the Society’s Policies, T&C Scheme, Conduct Rules, Codes of Practice and operational procedures.
  • Comply with Information & Cyber Security controls as relevant to your day to day duties.
  • Work safely as a member of a team to carry out Health & Safety working practices.
  • Carry out any other function necessary for the smooth running of the branch / department.

This role is paying a base salary of £14,800 with a bonus scheme on top of that.

To speak in absolute confidence about this opportunity please contact Joseph O’Hagan, Specialist Consultant at Honeycomb on 028 90 918627 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please contact us on 028 90 918590.

All conversations will be treated in the strictest of confidence.