Contact Centre Manager

Location UK / Lisburn

Job Type Permanent full-time, TemporaryContract

Salary £20000 - 30000

Updated 3 weeks ago

Reference 1358091

 Job Description

Fantastic Permanent Contact Centre Operations Manager. Location: Lisburn Salary: Competitive

Fantastic Permanent Contact Centre Operations Manager. Location: Lisburn Salary: Competitive

Your new company
My client, a well know all Ireland food service provider are currently going through some exciting changes and in turn are seeking to add an experienced, forward thinking and motivated Contact Centre Operations Manager to their vibrant team.

Your new role
You will be leading a team of 30+ staff. You will be responsible for creating a Customer First culture and motivating your team to become passionate about the businesses customers and delivering a quality service. You will create a high performance culture and manage this through KPI’s and a performance management structure. You will deliver a Contact Strategy, be the voice of Customer authority and the operational lead for the contact centre who will engage with stakeholders, identify resource requirements and provide leadership and facilitation to ensure an operational plan is defined and executed to maximise customer penetration and cash margin. You build internal and external relationships to provide a top class service within the market.

What you’ll need to succeed
You will have recent, relevant operational management experience. You will have demonstrable experience of driving results. You will be motivated, an innovative think who can spot trends and successful project management experience. You will have the ability to build successful relationships and accomplish goals. You will be an excellent communicator, someone who can motivate others to perform and succeed. You will be proficient in Microsoft Office and be adaptable to new software. You will be creative, a forward thinker and embrace change.

What you’ll get in return
You will receive an excellent permanent opportunity in a vibrant company with a generous holiday entitlement and pension scheme enrolment.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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