• Must be able to demonstrate a customer-first approach to support
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for trouble shooting and problem solving
• Ability to effectively prioritise, estimate, plan and complete workload to meet deadlines
• Be able to work well with others and effectively communicate with colleagues
• Strong written and verbal communication and presentation skills
• Attention to detail and good problem-solving skills
• Demonstrable experience in a similar technical Service Desk role
• Third level qualification in technology or related discipline or relevant experience
• The right to live and work in the UK
• An ITIL qualification is preferable but not essential
• Be available to work on a rota that covers 7am – 7pm
• Be willing to submit to BPSS and Security Clearance (SC) vetting processes
• A flexible approach and willingness to exceed expectations
You are here: Consulting
Three core competency areas make up our Consulting service line:
• Strategy & Operations
• Human Capital
We exist to solve complex problems
Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. With a team of over 3,000, each of us is energised by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value – we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers – answers with impact.
We are committed to collaboration
Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.
We create long-term, sustainable impact
We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.
We offer a number of different career pathways
We offer three different career pathways at Deloitte, meaning that there are three different routes by which people can progress in Consulting. We provide variety regarding the career options available to you, assisting you to take career steps that fit your skills, talents and aspirations, and providing an environment where those choices can be discussed in meaningful and constructive career conversations.
The Consulting Career Paths are:
Consulting pathway – pathway based around developing a broad consulting skillset alongside building expertise in a specific domain
Consulting Solutions pathway – pathway where there is greater focus on building skills and deep expertise in a specific domain. Practitioners have a narrow focus, determined by their SME and type of contribution made
Consulting Services pathway – pathway for people whose career is built around the delivery of managed services to clients (either internal or external)
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society – defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it’s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
How will this role make an impact that matters with Deloitte?
This opportunity will be integral to the Deloitte Cloud team in Belfast. You will help build out and develop our cloud team, and to play a central role in the delivery of secure scalable services.
What do we do?
Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.