Client Services Manager (Service Delivery Manager, business application, change controls, service delivery)

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £35000 - 45000

Updated 2 weeks ago

Reference 1359842

 Job Description

My client are a TIMES Top100 employer in the UK working on some of the most digitally innovative projects the require someone with experience in quality standards including ISO20000 and security standard ISO27001 to join the team in Belfast.

Client Services Manager (Service Delivery Manager, business application, change controls, service delivery)

Belfast

My client is looking for a Client Services Manager (Service Delivery Manager, business application, change controls, service delivery) to join their award winning digital services practice. They have been voted as a TIMES Top100 company to work for in the UK for 6 years in a row working on some of the most innovative multi-sector projects..

The successful Client Services Manager (Service Delivery Manager, business application, change controls, service delivery) will be working on transformational projects across the public sector and private clients on complex and digitally innovative projects. This role as a Client Services Manager (Service Delivery Manager, business application, change controls, service delivery) roll has one of the top career development and financial packages on the market.

Required Experience:

 

  • Significant experience working in a commercial support environment with a good understanding of ISO20000 quality standard.
  • Demonstrable awareness of business and operational environments into which solutions have been delivered.
  • Experience of at least one significant business application environment
  • Extensive experience of working closely with a client and demonstrable evidence of building sound client relationships and enhancing business opportunities.
  • Experience of helping create, and work to, project plans together with handling change controls.
  • Sound commercial awareness and understanding of project and support service dynamics.
  • Experience of adhering to project management disciplines and quality standards.

 

Desirable Experience:

 

  • Experience of negotiating support contracts and service level agreements with clients, and third parties
  • Experience of managing a team on a daily basis, ensuring effective deployment of skills and resource, ensuring SLA metrics are met.

 

Reference: *AMC*MMCSDMK03001

Location: Belfast

Start: Flexible

Duration: Permanent

Rate: £35,000 – £45,000 + Package

Agency: Anson McCade

Contact: Michael McCloskey