Client Services Manager / Service Delivery Manager – Belfast

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £40000 - 45000

Updated 2 weeks ago

Reference 1357478

 Job Description

Client Services Manager / Service Delivery Manager | Meaningful Projects | People Focussed Organisation | Cutting Edge Agile Tech Stack

Client Services Manager / Service Delivery Manager – Belfast

Client Services Manager / Service Delivery Manager | Meaningful Projects | People Focussed Organisation | Cutting Edge Agile Tech Stack

The Role

This Client Services Manager role is an important role within one of our most respected software delivery firms. You will play a critical role in a fast-paced, Agile, digital transformation environment – managing the transition of projects from development phase to support phase – also project managing minor service or development work. You will be responsible for managing the delivery of support services, and managing the client-relationship, across a variety of projects including resources, finances and reporting – ensuring adherence to quality standards.

What does the company do?

One of the leading providers of Digital Transformation Services who have experienced a strong period of growth and success across a number of UK locations. A well-respected organisation, with low turnover, which regularly win awards for their employee satisfaction. The CEO of the company is very much involved in the business and ensures the organisation retains a local and family feel. The company offers an amazing variety and range of projects – employees are encouraged to keep moving around between teams – and developing themselves and other team members.

What do I need to get this Client Services Manager job?

As a Client Services Manager you will ideally possess:

  • Demonstrable experience working in a commercial support environment – ideally supporting a large and modern software application – with some exposure to project management
  • Experience of managing and motivating team members
  • Experience of managing service delivery reporting and review meetings with clients
  • Experience negotiating SLAs and Contracts with clients would be advantageous

Why should I be interested in this Client Services Manager role?

  • Chance to join one of our most loved consultancies who are in growth mode, and offering outstanding long-term career options
  • Salary up to 45k
  • £250 training fund to develop your skills in activities outside of work
  • Pension, private medical and income protection insurance schemes
  • Fantastic out of work social events to bring the family to such as frequent BBQs and team night outs
  • An assigned career coach to develop and train you throughout your career to benefit the twice per year promotional opportunities

 

For a chat about this Client Services Manager role (or any other) please contact Claire Nixon in RealTime in strictest confidence – or simply apply via the link below.