Citrix Support Analyst (Evenings)

Location UK / Belfast

Job Type Contract, Permanent, TemporaryContract, Trainee

Salary £40000 - 50000

Updated 2 weeks ago

Reference 1357568

 Job Description

Citrix Support Analyst (3rd Line) - Belfast based

Citrix Support Analyst (Evenings)

My client is in need of a Citrix Support Analyst (Evenings) with Global Service Management experience for a fixed terms basis of 12m (with review). The successful Citrix Support Analyst (Evenings) will be accountable for maintaining and upgrading current infrastructure and applications. As the appointed Citrix Support Analyst (Evenings) you will be responsible for waterfall delivery, as well as build and run activities for infrastructure and application projects. You will also be responsible for process improvement whilst ensuring service management is efficient and reliable.

OVERVIEW

  • 3rd Line Citrix Support role
  • £40,000-£45,000
  • 2-3 years experience
  • Experience in working in ITIL environment
  • Belfast based

ROLE RESPONSIBILITY
The Citrix Support Analyst is accountable for supporting and maintaining the Access layer – including the Citrix access layer and associated ecosystem e.g. RSA SecurID, web interface, provisioning server and Citrix gateways.

  • Provide 3rd line support and maintenance to Global Citrix Application Delivery Platform (GCADP) including Citrix XenApp for virtual hosted applications; Citrix XenDesktop for virtual hosted applications;
  • Provide 3rd line support and maintenance to a global remote access solution t
  • The use of management tools, such as Citrix EdgeSight, to ensure effective and efficient operation.
  • The use of RES PowerFuse to manage user profiles, including application configuration settings.
  • End-to-end ownership of incidents, ensuring accurate and timely updates are maintained
  • Accountable for the management and maintenance of systems and services, by ensuring they are fit for purpose and available at all required times.

FOR FURTHER INFORMATION
For further information on this role or any other IT jobs please contact Orla Fitzsimons in the strictest confidence on 02890 330250 or apply via the link on this page.


INTERESTED IN CONTRACTING?
If you are a first time Contractor or simply interested in learning more about the contracting world please contact Orla Fitzsimons in the strictest confidence on 02890 330250.