Cisco Customer Support (Part Time)

Location UK / Belfast

Job Type Permanent part-time, Trainee

Salary £10000 - 15000

Updated 1 day ago

Reference 1356701

 Job Description

We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.

Concentrix is a leading global business services company with over 100,000 staff in 125+ delivery centres around the world. We work in partnership with leading names in technology, e-commerce, retail and more. We have exciting opportunities now for you to join our growing team!

Make the right switch in your career path with Cisco!

Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.

Job overview:

Customer Support Professional is responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, the customer support professional will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. The CSP will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

What we’re looking for:

  • Fluency in written and spoken English.
  • Minimum of 6 months outstanding customer service experience in a service driven environment.
  • Computer literate and confident in ability to browse Internet.
  • A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
  • Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
  • Focused on outcome ensuring a satisfactory resolution for the customer.
  • Learns rapidly and eagerly, understanding customer and business needs.
  • Confident, self-driven and inspires others to excel.
  • Contributes in our effort to reduce complexity by generating new ideas/solutions.
  • Proactive and open to share information and continuously seek what is best for the customer.
  • Excellent problem-solving skills.
  • Empathy and related soft skills to build customer rapport.

Hours of work: 30 per week, Monday – Sunday rotational shifts between 06:45 – 13:15.

What can we offer you?

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym, yoga room and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

All offers are subject to a successful Complete Background Screening process. Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.