Application Support Team Lead

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 1 week ago

Reference 1358349

 Job Description

MCS Group is seeking a Team Lead for a brand new Application Support Team being created in one of NI's fastest-growing financial services firms.

MCS Group is working with one of NI’s most exciting financial technology centres in their search for an ambitious Application Support Team Lead. A leading player within the financial services industry globally, they have grown from strength-to-strength over the last 2 years and are continuing on their expansive growth plans. This is a brand new application support team and will offer a Software Support Analyst with technical and/or team leadership experience the chance to head up a brand-new and growing function.

Are you interested in joining a truly technical environment? Interested in working on new, green-field projects on a global scale? Then we’re keen to speak with you!

You’ll work in a professional, yet fun and fast-paced environment with some of NI’s brightest technologists.

The Role

  • Day-to-day you’ll provide technical leadership to the new and growing application support team.
  • You’ll act as an escalation point within the team, taking part in the on-boarding of new clients.
  • Working closely with senior management, you’ll play a critical role in process improvement and service delivery.
  • You’ll play an active part in the creation of new tools to enhance efficiency across client support.

Who are we looking for?

  • We’re looking for candidates with experience of supporting software in a busy app support or helpdesk environment with commercial technical and/or team leadership.
  • You’ll be a strong communicator and have experience of troubleshooting issues for either internal or external clients.
  • Experience of working within an ITIL environment, Service Now and supporting applications across both Windows and Linux environments will be a distinct advantage.

Salary

  • Negotiable with a leading benefits package.

To speak in absolute confidence about this opportunity please contact Chris Busby, Senior IT Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.