Location UK / Belfast

Job Type Permanent, Temporary full-time, TemporaryContract, Trainee

Salary £10000 - 20000

Updated 2 weeks ago

Reference 1356931

 Job Description

Urgent requirement for an experienced Administrator for a temporary job in Belfast City Centre

Urgent requirement for an experienced Administrator to join their leading company in Belfast.

This is a temporary ongoing position initially for 1-2 months with potential to be extended.

Immediate Start

Working Hours: 37 hour per week – Monday to Thursday: 09.30 am – 17.30 pm, Friday: 09.00 am – 14.00 pm

Hourly Rate: £9.31 p/h

Job Purpose:

You will be assisting with the administration/production of all products in an accurate and efficient manner whilst providing a high level of customer service to the general public in relation to related enquiries.

Essential Criteria:

  • Minimum of 1 year’s administration experience of working on databases
  • Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths or alternatively, be able to demonstrate at least 2 years relevant experience in a similar post
  • Excellent communication skills both written and verbal
  • Previous customer service experience
  • Working knowledge of using Microsoft Word and Excel

Main Duties and Responsibilities:

  • Answer internal and external queries regarding all products
  • Process the replacement of lost, stolen, damaged or faulty passes
  • Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS)
  • Maintain the data of holders in a timely and consistent manner, to include recording deceased applicant notifications, changes of address/name, missing data, lost cards etc.
  • Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR
  • ‘Hotlist’ relevant products (e.g. lost passes) and clear down redundant cards off the system
  • Assist in the calculation of quotations (first time and renewal) for passes and process applications
  • Process the receipting, banking and recording of income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements
  • Reconcile all financial records including daily lodgements
  • Assist with the calculation and process of any refund or fares in line with the companies Refund Policy
  • Assist with validation of reissue applications for all cards expiring after their 5 years of electronic validity
  • Process and resolve escalated applications in line with rules set by DFL/DSP and duplicate applications to eliminate fraudulent applications
  • General clerical duties e.g. photocopying, word processing and filing of all related documentation
  • Any other duty as requested

If interested please send updated CV via the link below to Claire Sheerin – REED Belfast 02890330812