Service Desk Manager

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 15 hours ago

Reference 1354066

 Job Description

MCS Group is seeking Service Desk Manager for a brand new, growing team to Belfast.

MCS Group is excited to be working with a Global Player in financial services as they look for a Service Desk Manager to manage their service desk operation within their brand new Belfast City Centre offices. A brand new team has been created within the firm’s Belfast function and will offer a Service Desk Manager the opportunity to build and shape a growing Service Desk function.

This position will be a strategic hire for the business, with the successful candidate being responsible for a team of over 10 Service Desk Analysts to initially begin with.

The Role

  • Day to day management of a service desk team of approximately 10 analysts
  • Manage and set SLAs for the whole team,
  • Hands on service desk duties and troubleshooting will be involved regularly.
  • Be involved in the recruitment process to find the correct professionals to bring onto the team
  • Be responsible for building and maintaining a positive culture within the team – touching upon process improvement and resolution rates.

The Person

  • Experienced in managing a Service Desk Team
  • Experience of working within a high call volume environment would be beneficial – as would a global organisation.
  • Strong experience with ServiceNow
  • Experience in an ITIL environment
  • Proven ability in liaising efficiently with members of both Senior Management staff and direct reports
  • A track record of building and maintaining high functioning teams.

This is a unique opportunity that doesn’t present itself too often within the Belfast marketplace, so get in touch now for more information.

To speak in absolute confidence about this opportunity please contact Chris Busby, Senior IT Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.